at CSG International in Chicago, Illinois, United States
Job Description
Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.The Enrollment Specialist II inputs and performs QA on all standard and service fee model merchant applications to assure the accuracy of the merchant information input into the system. This role also includes a clear understanding of the on-boarding of more complex merchant profiles including but not limited to convenience/service fee, and payment models.
We are looking for an Enrollment Specialist II who will:
- You will report to the Supervisor Risk Management of Enrollment.
- Input and check merchant applications on-boarded to Forte's system and Vantiv's system
- On-board merchants with absorbed, convenience/service fees correctly, having a clear understanding of the different fee models.
- Assists merchants and ISOs in the resolution of enrollment issues.
- Perform QA on all merchant applications enrolled.
- Acknowledge, resolve and close assigned trouble tickets.
Is this opportunity right for you? We are looking for candidates with:
- High School Diploma
- Proficiency in English in a business environment.
- 2-4 years of experience in data entry
Knowledge, Skills and Abilities
- Ability to work well independently or in a team environment
- Ability to thrive in a fast paced, high energy work environment
- Ability to use a personal computer. Proficiency with other Microsoft Office applications (Word, Excel)
- Ability to communicate with internal and external customers in a clear and concise manner, both verbally and in writing
- Ability to communicate effectively under pressure
- Analytical and problem-solving skills
- Ability to research issues in a timely and appropriate manner
Our Guiding Principles:
Impact
Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits:
- Work from Home, in-office, or hybrid.
- Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday Time Off
- Immediately vested 5.5% 401(k) match
- And so much more!
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
#LI-Remote
Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$18.49-$29.60
This role is eligible for a bonus opportunity.
Location(s):
US.TX.RemoteUS.AZ.Remote, US.CA.Remote, US.CO.Remote, US.IL.Remote, US.NC.Remote, US.UT.Remote, US.WA.Remote
