Payments Implementation Analyst

at JPMorgan Chase in Chicago, Illinois, United States

Job Description

If you are passionate about client facing and understand client requirements and care about delivering the implementation of new businesses, you have found the right team.

As an Implementation Analyst in Payments, you will work closely with clients, Sales, Product, Operations and Client Service to enhance global client satisfaction through seamless delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy. Be seen as an innovative, passionate, and proactive partner in delivering a seamless end to end client experience.

You must be able to coordinate multi-disciplinary internal and client teams, in order to understand client requirements and to deliver the implementation of new business wins efficiently and on-time; you must be able to recognize issues and their severity, escalate to appropriate individuals/functions and own those that are appropriate. You will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines. You must work independently with minimal supervision, as well as partner with the larger project deal team.

Job Responsibilities

+ Host scoping meetings with the client to ensure product and technical requirements are understood and satisfied in accordance wit the client’s business and technical needs as well as the firm’s capabilities

+ Prepare Statement of Work outlining product implementation options and timeline

+ Lead recurring project status meetings via conference call

+ Use tracking tools and systems to document current project status, issues and risks for all active projects

+ Service as an effective point of escalation on behalf of the client

+ Support client during production migrations and production verification; coordinate with production teams to ensure all components are successfully migrated and provide timely status updates to the client and project team

Required Qualifications, Skills and Capabilities

+ Possess excellent, fluent verbal and written communications to both clients and internal partners in English language

+ Deliver exceptional client experience, while maintaining business requirements

+ Advocate on behalf of the client to ensure client needs are met when working with business partners

+ Recognize potential issues / concerns for the business and voice them in a professional manner

+ Be a team player with the ability to build strong cross-business relationships

+ Establish working relationships and routinely interface with business partners, subject matter experts, Sales, Products, Operations and Client Service as needed

+ Possess University degree (graduate or in progress)

Preferred Qualifications, Skills and Capabilities

+ Project Management experience

+ Client facing experience

+ Cash Management and Treasury knowledge

Work Schedule

+ This hybrid role requires going in to the office three days a week with two day flexibility to work from home, subject to change

This position is not eligible for H1B, L1, OPT or TN sponsorship

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans