Communications Technician 4, Network Maintenance - DOT

at Comcast in Decatur, Illinois, United States

Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Located at 1275 N. Water St., Decatur, IL, the selected person will be responsible for performing routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance and construction maintenance in accordance with Comcast procedures and practices. Will troubleshoot and resolve service failures related to any Comcast products, including product such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) (including Home Networking and Home Plug.) Preferred candidates will have prior experience in telecommunication cable installation, cable fiber troubleshooting skills, and advanced skills in problem solving and critical thinking. This position includes a Monday – Friday day schedule that includes a Saturday rotation, and an On-Call schedule that is one day throughout the week and a Saturday. The person selected for this position will need to be able to meet the DOT regulations and obtain a Class C driver’s license.

Job Description

Core Responsibilities

+ Performs routine troubleshooting calls: troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required. Must have the ability climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system’s requirements. Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.

+ Surveys the plant in order to ensure service availability to potential customers.

+ Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption. Must have the ability to read general system layouts from blueprints.

+ Responds to and repairs service interruptions during regular business hours, shift work or when “On-calls” as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.

+ Performs CLI ride-out and track and repair leakage, as necessary. Works and travels in inclement weather.

+ Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary. Must have the ability to use basic cable installation tools and hand tools. Must have the ability to comply with safety procedures and requirements. Lifts and carries loads of 70 lbs. or more.

+ During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain tools and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Drives company vehicle in a safe and responsible manner.

+ Reviews all requested services with the customer in order to ensure understanding and agreement; survey the installation route and review proposed route with the customer in order to obtain agreement on the location of cable outlet(s). Exposure to dogs and other animals, construction areas and the public in general as required.

+ Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide “ready hook-up” capabilities at the time of occupancy. Works in crawl spaces, attics and permit required confined spaces. Exposure to moderate noise level.

+ Performs multi-product reconnects, requested and non-pay disconnects and additional outlets for residential and residential-like products. Installs and removes set-top box and/or eMTA in order to provide customer with upgrades or downgrades in service. Must possess knowledge of basic mathematics, the ability to count and handle U.S. currency and the ability to communicate with customers in a clear and straight forward manner.

+ Performs multi-product service calls for residential and residential like products. Troubleshoots the forward and return path in the drop from the tap to the customer’s equipment for multiple services. Must possess the ability to prioritize and organize effectively.

+ Performs wall fish as required by the market (optional not included in national certification). Performs multi-product installations for residential and residential-like products, complete from tap to customer equipment in single and multiple family dwellings including prewired units; perform installations adhering to Comcast procedures and safe work practices, NEC and NESC requirements and local ordinances in order to provide services to the customer. Installations could include but not be limited to the following: Video (analog and digital; home theater); Comcast Digital Voice® (CDV) and/or other Voice services; Comcast High-Speed Data (CHSI) (Home Networking and Home Plug); Teleworker; Comcast Workplace (Internet)f. Workplace Digital Voice (WDV) standard; Commercial Video. Manipulates connectors, fasteners, wire; use hand tools. Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors.

+ Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).

+ Inspects existing bond/ground to ensure compliance with Comcast and National Electrical Code (NEC) requirements; make new ground as required in order to protect employees, customers and equipment from electrical shock or damage.

+ Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work is complete. Completes associated paperwork with each work order, as required. Must be able to work while standing 50 70% of the time.

+ Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.

+ Determines acceptability of video, data and voice services by reviewing television picture quality and PC and modem connection following any installation or work on cable services to provide the best possible service for the customer. Educates the customer on the CDV service and voice mail. Conduct CDV test call. Demonstrates CHSI service and educate customer on how to connect to the service, home page, national and local content and web browsing using URL etc. Must possess the ability to manipulate objects such as pens, keyboard and mouse.

+ Provides the customer with the Comcast Welcome Kit and materials regarding channel line up, use of set-top box, modem and/or eMTA and company policies a