Service Rep - Float Pool - Multiple locations

at Trinity Health in Maywood, Illinois, United States

Job Description

Employment Type:

Part time

Shift:

Description:

Greets patients and family members in a consistent and friendly manner, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Core responsibilities include: verifies and updates patient identification, demographic information, and insurance coverage; accepts point of service payments; balances cash drawer at the end of every shift; enters patient information accurately into appropriate hospital information system(s); refers patients with questions regarding financial liability to appropriate resource(s); accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate; initiates Enrollment process for myLoyola; identifies systemic issues and escalates to Lead Service Representative for resolution.

If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola!

Service Reps promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine.

Ensures effective clerical operations for the service area and performs all job duties under

the highest customer service standards to exceed customer expectations.

Conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff

members and internal departments.

We Offer

competitive wages

great work atmosphere

403(b)

Life Insurance

Employee Assistance Program

Employee Discounts

Flexible Spending Account

Paid Time Off

Tuition Reimbursement

We are looking for a Service Rep that can commit to one eight hour shift per week, and be flexible to work their shift at any of the following locations:

+ Elmhurst Primary Care

+ Elmwood Park Family Medicine

+ Gottlieb Hospital’s Professional Office Building

+ Oakbrook Terrace Medical Center

+ Park Ridge Medical Center

Essential Job Responsibilities:

1. Greeting patients entering the physician practice.

2. Answering office phones, making appointments.

3. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

4. Assists in checking out patients and assists them with referral processing and scheduling process

5. Collects co-pays and posts charges.

6. Charge entry and patient balance processing.

Minimum Education: Required:

Associates degree OR equivalent training acquired via work experience or education

Training in general administrative, business, healthcare or related field

Loyola Medicine Core Values

+ Reverence We honor the sacredness and dignity of every person.

+ Commitment to Those Who are Poor We stand with and serve those who are poor, especially those most vulnerable.

+ Safety We embrace a culture that prevents harm and nurtures a healing, safe environment for a

+ Justice We foster right relationships to promote the common good, including sustainability of Earth.

+ Stewardship We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

+ Integrity We are faithful to who we say we are..

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran