Engagement Manager - (Public Sector)

at Trellix in Springfield, Illinois, United States

Job Description

Job Title:

Engagement Manager – (Public Sector)

About Trellix:

Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations. The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors. Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations. Learn more at Trellix.com .

Role Overview:

Join an industry leading team performing challenging and soulful work. Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’ security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com.

Trellix Public Sector is dedicated to ensuring our Government, Healthcare and Education customers are protected by a best-in-class portfolio of products and services. The Professional Services team is focused on ensuring customers who have invested in our products gain a deeper, broader use of Trellix technologies built around every stage of the security lifecycle. Trellix experienced consultants and experts help customers realize the full value of their security solutions and avoid the challenges that can lead to unexpected risks. Our consultants help customers ensure their security products are effectively deployed, integrated, assessed, and optimized in alignment with our customer’s security strategy.

The Engagement Manager will collaborate with customers to enhance their experience with our consultants and products. The role is responsible for delivering Trellix Professional Services which includes knowledge of the Trellix portfolio of technology solutions. The role is responsible for ensuring projects and programs are scheduled, staffed, and delivered on time and in accordance with customer requirements. The role will support delivery of financial reports, customer status reports, and cross-organizational coordination with organizations such as product management, customer success, engineering and finance.

Handles projects of moderate scope and high complexity or of broad scope and moderate complexity. Plans/manages projects directly related to corporate policies or general business operations to meet specific objectives or general goals. Has decision making authority at the project level. Leads the project team and is key interface to the project or contributors. Identifies and refines project objectives. Works on or delegates, as appropriate, problems/tasks in delivery of specific objectives or general goals. Develops solutions to problems by exercising judgment and discretion. Interprets and applies controlling business strategies or corporate policies and deviates as judged appropriate. Identifies tasks and research, determines dependencies, assesses costs, and identifies and assigns specific resources, and communicates expectations to team members.

Creates/tracks/adjusts the project or program schedule. Assesses risks and identifies issues and solutions to timely and efficiently achieve program goals or project objectives while maintaining quality standards. Monitors progress against schedule and determines and takes remedial action as appropriate. Coordinates and prioritizes utilization of resources with other functions. Plans and schedules work ensure the completion of intermediate milestones and overall project or program in timely manner. Influence or set business unit or cross-organizational strategy.

About the Role:

The Engagement Manager will report to the Senior Director of Public Sector Professional Services. As a member of Professional Services, the Engagement Manager will collaborate with professional services teammates, Trellix Professional Services Consultants, Product Management, Engineering and Finance team members to support delivery of services to customers. The Engagement Manager will serve as a customer interface and will plan, manage, and track service delivery.

-You will be responsible for overall customer experience and successful delivery and consumption of professional services.

-You will build and maintain strong customer relationships.

-You will serve as a services subject matter expert and trusted advisor.

-You will manage the service delivery process, including engagement planning, project management, resource allocation and management, scheduling, and quality assurance.

-You will be responsible for leading project teams from conception to completion, ensuring that all deliverables are met on time, within scope, and on budget.

-You will coordinate and collaborate with cross-functional teams, including marketing, business development, sales, engineering, and professional services.

-You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback.

-You will ensure compliance with policies, processes, procedures, and quality standards.

-You will identify, track, and support new business opportunities.

-You will develop proposal materials, statements of work, project schedules, and other project management artifacts.

-You will create and deliver presentations describing Trellix professional services in support of sales activities and customer engagements.

About You:

-You are self-motivated and passionate about cybersecurity and the customers we serve.

-You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

-You have strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

-You have strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues.

-You have excellent leadership and organizational skills, with the ability to motivate cross-functional teams to deliver successful projects.

-You have attention to detail and strong documentation and writing skills, with the ability to create and maintain project plans, proposals, and reports.

-You have strong business acumen and understanding of customer needs, with the ability to identify new business opportunities.

-You have a keen interest in technology and how it supports our customers.

-You have a strong understanding of government contracting requirements and vehicles leveraged to award contracts within the public sector space.

-You are a strong critical thinker with the ability to avoid biases.

-You are able to produce clear, complete, and concise reporting in a timely manner with extreme attention to detail.

-You have expertise with cybersecurity technology and trends.

-You possess knowledge of project management frameworks including PMP and Agile/Scrum methodologies.

-You understand technical vulnerabilities and associated risk.

-You are willing to travel up to 30%.

-At least 7 years of project and program ma