at Oracle in Springfield, Illinois, United States
Job Description
Job Description
Building off our Cloud momentum, Oracle has formed a new organization – Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.
As a Systems Engineer – Support, you will interface with the customer’s IT staff on a regular basis. You will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for our FHIR Ignite and Seamless Exchange platforms.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential.
Qualifications:
+ At least 4 years total combined completed higher education and/or related work experience including: Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.
Preferred Qualifications:
+ Experience with general application support
+ Good knowledge and hands on experience with
+ SQL and relational databases
+ JSON structure
+ Web 2.0 tooling
+ Understanding of API data flows
Career Level – IC1
Responsibilities
+ Manage and maintain a backlog as well as investigate and bring tier-3 support tickets to resolution that are logged externally from our customers and vendors as well as internally by our partner organizations
+ Work both individually and as a team to maintain the backlog, work towards goals and key performance indicators, work with partner organizations such as operations teams and engineering teams to resolve tier-3 level incidents
+ Must have an attention to detail, interpersonal skills, and an ability to describe technical scenarios in non-technical terms.
+ Ability to multi-task and prioritize tasks based on changing priorities
+ Willing to work additional or irregular hours as needed and allowed by local regulations
+ Work in accordance with corporate and organizational securi
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