Systems Technician

at Wolfram Research, Inc. in Champaign, Illinois, United States

Job Description

Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an exciting opportunity available for a Systems Technician to join its Internal Technical Services team. The Internal Technical Services team is the first line in assisting Wolfram employees with hardware assembly, repair, deployment and upkeep of company-provided materials. This is an onsite position, working first shift Monday-Friday.
Responsibilities
Working with and assisting end users, including executive staff
Gathering details and troubleshooting in a friendly and creative environment
Maintaining and building upon documentation for both user and internal company reference
Maintaining a polite, respectful and versatile demeanor
Qualifications
Working knowledge of Windows and macOS systems
Must have strong attention to detail
Must have critical-thinking and problem-solving abilities
Must be a confident and effective communicator, both in person and virtually
Must be able to give and receive instructions regarding troubleshooting tech-related problems, from the simplest to the most complex of issues
Background in customer service and/or IT support
Basic understanding of Linux systems is preferred
Location: Champaign, Illinois

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.