at Cook County Government in Chicago, Illinois, United States
Job Description
Job Posting:Jul 22, 2024, 4:52:57 PMClosing Date:Aug 6, 2024, 4:59:00 AMFull-time
A.M.
P.M.
Collective Bargaining Unit:AFSCME 1111 Health and Hospital SystemsPosting Salary:$21.493 STARTING HOURLY
Organization:Health and Hospital Systems
LOCATION: ACHN - WIC
SHIFT: MONDAY AND WEDNESDAY 10 A.M. TO 6 P.M./TUESDAY - THURSDAY 8 A.M. TO 4 P.M. -- ROTATING WEEKENDS (2 WEEKENDS A MONTH)
Job Summary AFSCME 1111
Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.
Typical Duties
Provides customer service to the patients, family, and significant other
Verifies patient information and registers patient in Electronic Medical Records (EMR)
Schedules patient appointment in EMR
Assists patient with using patient portal
Distributes information to patients as directed by clinical providers
Assists patients with transportation needs and makes follow-up call, as needed
Participates in health center or departmental meetings
Copies and/or scans documents, as needed
Answers calls and routes them appropriately
Sorts and distributes mail
Prints and distributes depart/discharge documents
Performs other duties as assigned
Minimum Qualifications
High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
Two (2) years of clerical experience within a healthcare or customer service setting is required
Ability to type at a rate of 25 words per minute is required. (Typing test will be administered. 25 wpm with 90% minimum accuracy rate is required)
Bilingual in English/Spanish is required. (Bilingual test will be administered. 80% minimum score is required)
Preferred Qualifications
Knowledge of patient registration database system is preferred
Hospital registration experience is preferred
Knowledge, Skills, Abilities and other Characteristics
Knowledge of clerical and standard office practices and procedures
Skilled in the use of standard office equipment
Demonstrate good phone and email etiquette skills with strong response times
Excellent verbal and written communication skills to work with all levels of individuals internally and externally
Demonstrate the ability to use word processing and database software
Ability to communicate with a diverse environment and communicate with tact and courtesy.
Ability to understand and follow oral and written instructions
Ability to multi-task and prioritize assignments
Ability to lift ten (10) pounds
Ability to sit, stand and bend for periods of time
Ability to travel, as required
Ability to work flexible hours
Benefits Package
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
VETERAN PREFERENCE
PLEASE READ
When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
* Meet the minimum qualifications for the position.
* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
* Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an... For full info follow application link.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
