at Pacific Langham Chicago Corporation in Chicago, Illinois, United States
Job Description
PRIMARY OBJECTIVE OF POSITION:
Distribute clean uniforms to colleagues, receive soiled uniforms and ensure proper cleaning of such. Coordinate cleaning of guest and hotel management laundry/dry cleaning, assists with mending of uniforms, operates small washing machines and coordinates and maintains cleanliness in laundry area workspace.
RESPONSIBILITIES AND JOB DUTIES:
• Collect dirty uniforms and issue clean uniforms to designated colleagues.
• Legibly document information on uniform slips and distribute accurately.
• Legibly document information on uniform cards for new colleagues; issue and make necessary alterations for new colleague uniforms.
• Size, issue and properly document uniforms for temporary/part time colleagues.
• Issue designated cleaning rags/service towels to F&B colleagues; transport soiled cleaning rags to Laundry for cleaning. Maintain designated par levels.
• Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by Service Company.
• Inspect condition, charges and number of cleaned items received from service company; resolve any discrepancies.
• Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
• Monitor and maintain the orderly and clean condition of the uniform room.
• Remove substandard uniforms from circulation and reassign replacements.
• Monitor and maintain accurate records of all assigned and unassigned uniforms.
• Distribute all paperwork to designated colleagues/departments.
• Process guest requests for pressing and minor repairs of clothes as assigned.
• Attend to all sewing requirements for the guests and consult any doubts with them when necessary.
• Work with little or no supervision.
• Coordinate pick up of soiled hotel linen and delivery of cleaned hotel linen from laundry Service Company.
• Inspect condition, charges and amount of cleaned hotel linen received from Service Company; resolve any discrepancies.
• Issue designated table linens to F&B personnel according to departmental procedures.(if applicable)
• Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager.
• Maintain close liaison with laundry Service Company to ensure the service provided meets the hotel's standards.
• Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
• Monitor and maintain designated supply levels.
• Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Successful completion of the training/certification process.
• Complete inventory of uniforms and hotel linens as assigned.
• Complete special projects involving mending/sewing as assigned.
• Sorting and documenting dirty and clean hotel linens.
