at Quadrant, Inc. in Chicago, Illinois, United States
Job Description
IT Support Specialist/Tier I
Chicago, Illinois
MUST:
Experienced IT Support Specialist
2+ years of experience
Experience with an electronic help desk system.
Advanced knowledge of basic PC components.
Intermediate knowledge of Microsoft based networking protocols.
Exposure to basic scripting language.
Exposure to voice and data telecommunications systems.
Exposure to remote access technologies for support and office connectivity.
Proficiency in Microsoft Office required.
Ability to set up and operate a variety of computer equipment.
Associate's degree preferred
DUTIES:
Tier 1 support for a helpdesk system.
Answers user inquiries regarding computer software or hardware operations to resolve problems.
Oversees the daily performance of computer systems and peripheral equipment.
Observes system functionality and reports errors to supervisor.
Sets up employee equipment including adds, moves and changes.
Performs minor repairs to hardware, software, or peripheral equipment according to company standards.
Maintains account and inventory records.
Reads technical manuals and confers with users, to diagnose/investigate technology issues.
Refers major hardware or software problems or defective products to vendors or managers for service.
Trains users in the proper use of hardware or software.
Confers with general staff to establish recommendations to supervisor for new systems or modifications.
Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service.
Periodic after-hour and weekend help desk functions.
Tier 1 support for IP phone system.
Tier 2 support for cell phones, headset, personal storage devices and other peripherals.
Takes personal responsibility for fostering a green workplace through sustainable work practices.
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
