at CGS Administrators LLC in Springfield, Illinois, United States
Job Description
Summary Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades, we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!Description
Conducts complex business process analyses, needs assessments and cost/benefits analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal and external reports and data. Provides assistance with complex testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.
Location:
This is a remote position.
What You'll Do:
Develops detailed test plans and documents test data based on specifications. Conducts testing and relays results. Guides less senior analysts with testing activities. Defines and analyzes quality assurance metrics such as defects, counts, test results and status, to ensure work is free of errors. Participates with other areas on special projects and committees to improve testing quality. Works with other areas to update desk procedures impacted by change sheets/projects.
Reviews system enhancements/changes and identifies issues to the standard system and other processing components. Updates and reviews any changes to the reference files. Acts as a facilitator or leader for business/contract mandates and moderate to large projects.
Objectively evaluates the activities and systems within specific area for process evaluation and makes recommendations for simplification. Interviews management and department personnel to reevaluate workflow processes. Maintains accurate documentation for external users. Writes procedures and documents customer requirements.
Guides coworkers in problem resolution related to documented procedures as well as various systems and/or connectivity issues. May approve or review recommendations from less senior analysts.
Prepares verbal and written communication regarding changes, procedures, projects, implementations, etc. Ensures the communication process between the user and the shared system maintainer (s)is positively maintained and occurs on a frequent basis. Attends designated weekly workgroup calls.
Completes necessary reporting for analysis using applicable programming, software, and/or reporting tools.
Designs user area training as related to operations system changes.
To Qualify for This Position, You'll Need the Following:
Required Education:
A Bachelor's degree OR 4 years of job-related work experience OR
An Associate's degree AND 2 years of job-related work experience.
Required Work Experience:
4 years of job related business systems analysis, research and/or customer support experience
Required Skills and Abilities:
Comprehensive knowledge of business support and systems concepts.
Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to management, peers, and the business units.
Strong leadership and interpersonal skills.
Strong analytical and conceptual skills.
In-depth understanding of user acceptance test plans and test matrices, project plans, and scope and design documents
Knowledge of Microsoft Office applications.
Comprehensive understanding of how projects and implementations affect an organization and can successfully link it to business processes
Strong knowledge of mainframe electronic data processing system change methodology.
We Prefer That You Have The Following:
Bachelor's degree-in Computer Science, Business... For full info follow application link.
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
