at Parts Town, LLC in Addison, Illinois, United States
Job Description
Position at Parts Town
IT Support Analyst
See What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
Parts Town Pride - check out our virtual tour and culture!
Quarterly profit-sharing bonus
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
The Jobat aGlance
As the IT Support Analyst (internally known as I Fix Everything), you will provide support to the Parts Town end-user community and their corresponding technologies, including desktops, laptops, phones, mobile devices, wireless scanners, printers, etc. You will resolve incidents by troubleshooting, communicating, and documenting issue resolution. You will participate in the implementation of new systems and upgrades and will contribute to the continuous improvement & innovation of the end-user technologies at Parts Town.
A Typical Day
Resolve service requests and incidents in our Jira (helpdesk portal)
Perform computer, phone, printer, and other information technology adds, moves, and changes
Support internal employees via phone calls, chats, and ticketing system
Maintain Anti-Virus and data encryption systems and verify computers are current with security patches and virus definitions
Set up office 365 email accounts and update active directory user groups and permissions
Create documentation in knowledge base to better serve our end-users
Work on multiple projects to meet company deadlines
To Land This Opportunity
You have 2+ years of experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator
You are open to working day shifts starting as early as 6:30 AM and going to as late as to 6 PM onsite with occasional Saturdays as needed
You demonstrate vast knowledge and working experience of computers, hardware troubleshooting, and Windows Desktop operating systems (including MS Office)
You're an all-star communicator and are fluent in English (both written and verbal)
You thrive in problem-solving
You're a multi-tasking pro, love working on multiple projects simultaneously and juggling priorities
Bonus points if you have a Bachelor's or Associate's degree in Information Systems or Computer Sciences - or relevant work experience in a related field
About Your Future Team
Our IT team's favorite pastimes include corny jokes, bowling, pool and good pizza. They like vehicles that go really fast, Harry Potter, and coffee...a lot (they'll hear you out on whether Dunkin or Starbucks gets your vote).
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.
