Rebate Operations Manager

at CVS Health in Northbrook, Illinois, United States

Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Rebate Payment Operations team is responsible for administering the contract terms and provisions for our PBM clients, related to drug rebates and rebate guarantees. The team is responsible for processing payments for all our clients across the PBM, and providing excellent customer service to both clients and client representatives is a priority. Excellent verbal and written communication skills are necessary. The department is innovative, fast-paced, and in a consistent state of change, therefore this role requires a professional, detail-oriented, and flexible individual, with superior time-management skills.

The Manger role requires the individual to work autonomously to initiate and lead projects and improvements to enhance our team’s current systems and processes and align with our strategic goals. Responsibilities include successful implementation and communication of process improvements, providing necessary training to team members, and updating and maintaining process documentation. The role is also responsible for oversight of quarterly and annual financial controls, and weekly monitoring tools that minimize upstream issues impacting rebate payments. Therefore, the individual who fills this role must be able to effectively manage tight deadlines and competing priorities and projects.

In addition, the Manager assists in fielding requests and questions relating to client rebate payments from internal partners as well as directly from our clients, which may require ad hoc analysis and creative solutioning. The Manager effectively tracks more complex issues until resolution and complete satisfaction of the client. The position must successfully engage and collaborate regularly with key personnel and leaders from many other areas across the organization.

5+ years’ professional experience, preferably in an operational or analytical role

5+ years’ experience with Microsoft Excel, demonstrating advanced skills including pivot tables, advanced formulas, VBA

2+ years’ experience with Microsoft Access, SAS, or SQL to extract and summarize data from large data warehouses Preferred Qualifications

Experience with SAS software and programming

Experience with Salesforce

Ability to work with significant amounts of data for process and analysis, particularly using Microsoft Access and Excel

Experience interfacing directly with clients and answering questions in a fast-paced and rapidly changing environment

Experience in contract administration or budgeting/forecasting for client financial arrangements

Bachelor’s degree or equivalent experience required

Pay Range

The typical pay range for this role is:

$66,330.00 – $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/04/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.