at Medline Industries, Inc. in Northfield, Illinois, United States
Job Description
Job Summary
Job Description
Here is a great opportunity to join a great company! Medline Industries has enjoyed DOUBLE DIGIT GROWTH for 56 of the past 57 years! We've again been named to the Chicago Tribune's Top Workplaces, and we're again on the list of Becker's Great Places to Work in Healthcare.
JOB SUMMARY
Senior developer Information System, primarily responsible for designing, developing and implementing Contact Center technology systems such as Genesys, Microsoft Dynamics & 8X8, supporting IT and Customer service helpdesk teams. The role will play a crucial role in supporting IT and Customer Service Helpdesk teams, collaborating closely with cross-functional teams and vendors to build solutions that address complex business challenges. Will collaborate with business to understand functional requirements and translate them into technical solutions. Create design documentation and facilitate SIT testing. This role requires strong communication skills and the ability to work effectively across teams to deliver high-quality solutions that enhance the efficiency and effectiveness of our Contact Center operations.
MAJOR RESPONSIBILITIES
Provide in-depth hands-on knowledge in designing and developing scalable, reliable, and efficient Customer Service applications.
Work with software vendors to configure, integrate, test and deploy high-quality software solutions that meet business requirements.
Developing features specific to contact center operations such as call routing, queuing, IVR (Interactive Voice Response), and agent management tools.
Integrating with third-party APIs and services for functionalities like SMS, voice calling, CRM systems, etc.
Implementing integrations with telephony providers and real-time communication platforms (e.g., WebRTC).
Implementing features that enhance agent productivity and improve customer interaction experiences.
Implementing features that enhance agent productivity and improve customer interaction experiences.
Monitoring application performance and optimizing for scalability, responsiveness, and reliability.
Conducting integration testing with telephony systems and third-party APIs.
Participate in requirements gathering sessions, creating technical documentation including design documents, API specifications, and user guides.
Documenting codebase and maintaining clear, concise documentation for ongoing development and support.
Providing technical support and troubleshooting for production issues related to CCaaS applications.
Performing maintenance tasks such as bug fixes, performance tuning, and software upgrades.
Staying updated with industry trends, best practices, and emerging technologies in CCaaS, cloud computing, and telephony systems.
Develop a solid understanding of the company business domain and apply this understanding to all software development activities.
Comply with all company policies and procedures and governmental regulatory mandates.
MINIMUM JOB REQUIREMENTS
Education
Bachelor of computer science / Engineering, Information Technology, or related field (or equivalent experience).
Work Experience
4+ years of proven experience as a Software Developer, Software Engineer, or similar role.
Experience building and maintaining customer...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
To view full details and how to apply, please login or create a Job Seeker account