Fabrication Customer Experience Representative | L

at Joseph T. Ryerson & Son, Inc. in Lisle, Illinois, United States

Job Description

Fabrication Customer Experience Representative | Lisle

Job ID:6144
Functional Area:Sales - Inside
Position Type:Full-Time Employment
Experience Required:None

Location:IL-Lisle
Department:Sales - Inside
Education Required:Bachelors Degree Preferred
Relocation Provided:No

Position Description:
Fostered in over 178 years of history and expansion, Joseph T. Ryerson & Son, Inc. continues paving the way for ingenuity and innovation as one of North America's largest metal distributers. Ryerson provides high quality, essential products that our customers rely on, while creating teams of individuals who are ambitious and hard-working.

We are always looking for talented and motivated individuals because we understand that our people are our most valuable asset. We believe in promoting from within and providing the resources for long-term career progression and development.

If you are interested in working for an essential business with a global reach that is dedicated to a great work atmosphere, and a say yes attitude, Ryerson is looking for you!

We are currently seeking a qualified Customer Experience Representative to join our sales team in Milwaukee, WI. This position is primarily responsible for sales growth and building customer relationships through excellent account management skills and customer service.

Roles and Responsibilities
* Generating profitable growth in fabrication and RAP sales
* Daily interaction via phone and email with assigned customer base
* Responding to customers' quotations, needs, inquiries, and complaints
* Processing of customer orders and quotes in SAP or offline (quotes only)
* Analyzing customer drawings, developing processing times and optimal nesting
* Managing customer specific inventory
* Sourcing for non stocked items and outside processing
* Following up on quotes and outcalling customer to generate new business
* Understanding the goals and concepts of our business and incorporating business goals to achieve sales and profitability
* Working closely with OSR's, credit, inventory, systems, warehouse, and other departments in the company to ensure great customer service
* Other duties as assigned

Position Requirements:
* Bachelors degree preferred
* Metals industry experience a plus
* Aggressive, competitive, and self-motivated attitude
* Proficient with MS Office (i.e. Word, Excel, Outlook)
* Strong math and technical aptitude
* Proficient in blueprint reading
* CNC programming or estimating experience a plus
* Detail oriented
* Strong interpersonal and communication skills
* Problem solving / conflict resolution and negotiation skills
* SAP experience helpful
* Ability to work well and excel while working with a team or individually
Benefits of working for Ryerson:
* Competitive total rewards package
* Paid time off
* Casual work environment
* Heath & Wellness programs
* Tuition Reimbursement program
* "Ryerson Gives Back" initiative
* and more!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.