Professional, IT Operations

at Jones Lang LaSalle in Chicago, Illinois, United States

Job Description

Responsibilities:
Resolve technology problems or requests for onsite or remote executives.
Provide support for applications, hardware/software troubleshooting, and user inquiries.
Coordinate and escalate issues as needed to ensure timely resolution.
Install, configure, and maintain hardware and software products.
Provide after-hours support for escalations, if required.
Participate in assigned technology projects.
Contribute to packaging, testing, and the deployment of upgrades and enhancements.
Manage asset inventory and tracking.
Serve as a technology advocate for executives and JLL Technologies initiatives.
Maintain high client satisfaction ratings.
Communicate configuration and environmental factors that may impact performance.
Manage incidents and ensure appropriate teams are engaged until resolution.
Advocate for consistent and seamless user experiences.
Provide regional support for Webex, Zoom, and Microsoft Teams, including large meeting moderation.
Conduct regional training sessions to drive Webex/Zoom/Microsoft Teams adoption.
Collaborate with the communications team for improvements, updates, and training.
Work with product specialists to develop and update documentation.

Special Project Technician

Provide on-site technical support and troubleshooting for hardware, software, and network issues.
Install, configure, and maintain computer systems, peripherals, and software applications.
Conduct regular maintenance and updates on IT equipment and systems to ensure optimal performance.
Perform hardware and software upgrades as required.
Maintain accurate documentation of systems, installations, repairs, and user support requests.
Communicate effectively with clients to identify and understand their technical requirements and provide appropriate solutions.
Collaborate with other IT team members to address complex technical issues or projects.
Travel to client sites as required, ensuring timely response and resolution of IT issues.
Provide end-user training and support for software applications and IT systems.
Participate in on-call support rotation for after-hours and weekend support as needed.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.