at Froedtert South in Pleasant Prairie, Wisconsin, United States
Job Description
POSITION PURPOSE
A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.
MINIMUM EDUCATION REQUIRED
High School or GED
MINIMUM EXPERIENCE REQUIRED
6 months – 1 year
LICENSES / CERTIFICATIONS REQUIRED
Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
Experience in a health care business or receptionist environment.
Excellent computer and customer services skills.
Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
Familiarity with internet, email and Microsoft office.
Effective written and verbal communication skills required.
Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
Experience in patient registration, insurance verification and health insurance plans.
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
Schedules, reschedules and cancels patient appointments
Executes pre-arrival registration by adhering to registration standards
Accurately identifies and enters patient’s insurance coverage
Performs check-in/check-out functions for patient appointments
Collects all applicable copays, patient balances, pre-payments and self-pay payments for services
Manages and resolves assigned departmental WQs
Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
Performs manages care referrals and prior-authorizations functions
Proficient use of healthcare software utilizing established standards
