Program Manager

at Plexus Corp in Buffalo Grove, Illinois, United States

Job Description

WHO WE ARE

We're a global team of over 20,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service.

From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.

Whether you're looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.

WHY WE LOVE IT

Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.

We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.

HOW YOU WILL DO IT

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.

Key Job Accountabilities:
Engage and lead the Customer Focus Team, ensuring that the team understands the overall program contract / goals and are clear on individual and team performance expectations
Work with the Customer Focus Team to meet on time delivery commitments (OTC and OTR)
Deliver high levels of customer service and satisfaction through the Plexus' 5Es and Plexus Core Values
Drive operational excellence in the Customer Focus Team through visual operational metrics and a focus on Continuous Improvement, cost and quality
Exhibit a working knowledge of the program's financial metrics, participate in periodic financial reviews to deliver program cost and margin goals.
If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:
Education/Experience Qualifications:
A minimum of a Bachelor's is required.
One (1) year of related experience is required; One (1) or more years of related experience is preferred.
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com. Please include your contact information and clearly describe how we can help you.

The email address above is for accommodation requests only and cannot be used to inquire about the status of applications.

Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.

Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!

Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!