Account Specialist, Retailers (Customer Excellence

at MRA - The Management Association in McHenry, Illinois, United States

Job Description

Account Specialist, Retailers (Customer Excellence Team)

MEDELA LLC in McHenry, IL

Hybrid Role; 3 days on-site, 2 days remote 

You have experience in:
Customer Service: Passionately engage in customer service and communication with retail accounts.
Inventory & Order Management: Support inventory and order management processes to ensure services and customer compliance requirements are met.
Communication: The ability to clearly and effectively convey information, listen actively, provide constructive feedback, and adapt communication styles to different audiences and situations.
Customer-Centric Approach: Analyze every situation from a customer-centric perspective, understanding the deeper context of issues.
Adaptability & Problem Solving: Adapt to changes seamlessly and solve problems effectively.
Technical Skills: Utilize strong skills in Microsoft Office Suite, particularly Excel, to perform job functions efficiently.
    

If this sounds like you, please go to https://www.medela.com/company/medelacares  to learn about us

This is a hybrid position working 3 days in the McHenry, IL office each week and 2 days remote.

What We Offer Our Account Specialist (Retailers)
Excellent wage
Comprehensive benefits plan, which is affordable to our employees
401K with match
Pension Plan
16-week Paid Parental Leave
Generous PTO package, including 14 paid holidays
A great place to work!
    

Education/Experience Requirements: Account Specialist (Retailers)
Associate’s degree preferred
Minimum three years experience in customer service, sales support
Intermediate sales analysis and communication skills
Proficiency with MS Excel, Data warehouse environment required
Excellent verbal and written communication skills
Experience working in an environment with global objectives
Must be able to read, understand and communicate in English
Apply principles of logical thinking to solve practical problems
    

Main Responsibilities: Account Specialist (Retailers)
Merchandise flow – lead for the merchandise flow process for key strategic accounts
Inventory management – includes identifying ordering patterns that impact supply, service, and compliance requirements, proactive contribution to national account demand planning
Order entry - monitors daily EDI order transmissions, promptly and accurately enters orders
EDI management
Resolving pricing issues
Intermediate trend analysis –in stocks, fill rate, forecast to demand, vendor performance (scorecard)
System errors impacting workflows internally, compliance
Key account issue resolution – lead decision-maker for key strategic account issue resolution resulting in increased service levels, reduced non-compliance errors and overall efficiency
Research – including compliance
Accounting/invoices
Internet / extranet
Telephone / fax
E-mail
Centralized communication – internal lead for managing communications relating to inventory/stock issues and ensuring timely distribution of information to key business units within Medela. This includes researching root causes, monitoring issue resolution and timing of recovery.
Demand exceptions
Out-of-stock / back-orders
Substitutions
System errors impacting workflows internally, compliance
Return process - fairly and responsibly authorizes returns per the returns allowance specified by key strategic account
Extranet management – responsible for monitoring account sites for new locations, changes in processes, any business related information that needs to be communicated internally
Report monitoring – responsible for reviewing, creating and distributing all necessary reports incorporated within the merchandise flow process
Consumer product line – complete knowledge and understanding of the products available through the consumer channel
Managing item setup, retail product lifecycle management, item data synchronization with 3rd party sites, striving for 100% accuracy
Retail line review participation, product set up, audits, sell sheets, content and image accuracy, form preparation, manage workload to meet line review deadlines
Collaborate with product marketing team on retail case pk requirements and GS1 standards
Project/task management - coordinates activities between Medela departments,  National Account Managers, retail representatives, and national accounts to fully support our strategic goals and future growth of Medela’s market share in current markets and into new markets
    

This is not a job description. More details will be provided regarding the functions of this position.

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.
Our employees are empowered to serve this... For full info follow application link.

MRA is an Equal Opportunity/Affirmative Action Employer