Customer Service Representative I

at Richard Wolf Medical Instruments Corporation in Vernon Hills, Illinois, United States

Job Description

Responsible for the processing of fax and email requests, answering inquires via the 800 and DID lines to assist customers and Sales Representatives with basic product information requests, orders, return authorizations, and any other basic inquiries.

REQUIREMENTS AND RESPONSIBILITIES:
Works directly with customers to process orders received via telephone, fax or email and assist them with any inquiries.
Answers incoming calls through queue or direct line.
Processes incoming orders under $1,000 via phone.
Receives and enters incoming orders up to $20,000.
Completes follow ups with Sales Representatives, customers & internal personnel on all orders entered, as needed.
Sends order confirmations to customers via email.
Works in conjunction with Stockroom and Shipping departments to determine estimated delivery times or shipping costs and conducts research on any order delivery issues.
Works in conjunction with Technical support to research and recommend replacements items when needed.
Assists Sales Representatives with creating quotes for customers.
Assists with front desk coverage.
ADDITIONAL RESPONSIBILITIES:
Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position.
Completes all planned Quality & Compliance training within the defined deadlines.
Other duties as assigned by the Customer Service Operations Manager.
QUALIFICATIONS:
High school diploma or equivalent
Minimum of 1 year customer service experience required
Strong verbal & written communication skills
Professional friendly disposition, excellent phone etiquette, organizational skills & excellent attention to detail required.
Self-motivator who can perform in a fast paced, team-oriented environment
Must be a team player that works to ensure team goals are met or exceeded
SAP experience helpful
Beginner PC skills and familiarity with all MS Office Suite products
Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment.
The following physical demands are required:
Stand/Sit/Walk 8 hours per day
RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.
All RWMIC Employees have the responsibility to themselves and the company to work safely.
At Richard Wolf Medical Instruments Corporation, we offer competitive wages and a comprehensive benefits package that includes:
401(k) Retirement Savings Plan with Matching Program
Medical Insurance, Dental, and Vision Insurance
Paid Holidays, Vacation, Sick/Personal Days
Flexible Work Hours (Flex Time)
Tuition Reimbursement
Life Insurance and Disability Insurance
We are committed to creating an inclusive workplace where diversity is celebrated. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or any other legally protected status. Join us at Richard Wolf Medical Instruments Corporation and be part of our mission to advance endoscopic medicine.

At Richard Wolf Medical Instruments Corporation (“RWMIC”), we are committed to maintaining an environment of Equal Opportunity and Affirmative Action.