Desktop Support Analyst

at Robert Half in Chicago, Illinois, United States

Job Description

Description

We are on the lookout for a Desktop Support Analyst to join our team in Chicago, Illinois. In this role, you will be tasked with providing technical support to users and ensuring the smooth functioning of their systems. Your role will be pivotal in maintaining customer satisfaction and ensuring the efficient resolution of technical issues. This position offers a long-term contract employment opportunity.

Responsibilities:

- Deliver real-time support to users, addressing software and hardware related issues.

- Handle support tickets from various sources such as text messages, web submissions, voice messages, etc.

- Accurately document details of reported support issues, including root cause and resolution, within the ticket management system.

- Assist users in navigating through information they are looking for and answering any technical questions they may have.

- Take support phone calls from customers, providing timely and effective solutions.

- Escalate any higher-level issues to the appropriate teams for resolution.

- Implement customer feedback measures and improve customer satisfaction levels.

- Use basic computer skills to troubleshoot and resolve problems.

- Ensure the proper functioning of customer devices and connections, such as Wi-Fi and Bluetooth.

- Maintain a client-centric mindset and demonstrate good troubleshooting, problem-solving, and analytical skills.

- Must possess strong customer service skills.

- Basic knowledge of computer usage is required.

- Ability to diagnose and resolve technical hardware and software issues.

- Familiarity with various operating systems and platforms.

- Ability to perform remote troubleshooting and provide clear instructions.

- Must have a keen attention to detail and strong organizational skills.

- Ability to work independently and as part of a team.

- Must be willing to learn new technologies and keep knowledge up to date.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .