Help Desk Analyst

at Robert Half in Chicago, Illinois, United States

Job Description

Description

We are offering a long-term contract employment opportunity for a Help Desk Analyst to join our detail-oriented services team in Chicago, Illinois. In this role, you will be responsible for providing end-to-end support for all desktop and server-related issues, maintaining accurate incident records, and providing IT training to end users.

Responsibilities

- Provide comprehensive phone and deskside support, addressing and resolving desktop and server-related issues.

- Log all phone calls made to the Help Desk, ensuring all issues are recorded in the Incident Tracking database.

- Perform direct fixes such as software installation and upgrades, hardware installation, file backups, and application and mobile device configuration.

- Play a key role in IT training development for end users and provide instruction through customer service interactions and scheduled training sessions.

- Support audio/video conferencing services by providing technical and logistical assistance.

- Maintain the operational availability of all technological resources, including workstations (laptops, desktops), printers, data communication equipment, and audio-visual equipment.

- Apply skills such as Android Development, Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to daily tasks.

- Knowledgeable in Cisco Technologies – Experienced in Active Directory – Proficient in handling Apple Devices – Has knowledge in Computer Hardware – Capable of Configuration Management – Experienced in Deployments – Strong problem-solving skills – Excellent communication and customer service skills – Ability to work in a team-oriented environment – Proven ability to manage multiple tasks simultaneously – Familiarity with detail-oriented services industry standards and best practices.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .