at Robert Half in Lombard, Illinois, United States
Job Description
Description We are offering a short-term contract employment opportunity for a Customer Service Representative in the manufacturing industry, based in Lombard, Illinois, United States. This role involves handling a high volume of inbound customer calls, providing excellent customer service, and managing customer complaints with a focus on de-escalation.
Responsibilities:
- Handle approximately 80 inbound customer calls per day, with no outbound calls required.
- De-escalate upset customers who are calling to complain and provide them with accurate information.
- Provide exceptional customer service to each caller, understanding that they may be confused or upset about receiving a ticket.
- Utilize your customer service and call center experience to manage each call efficiently and professionally.
- Inform customers about the reason they are receiving a ticket and reassure them that the initial contact is generally a warning, not a collection attempt.
- Maintain accurate and up-to-date customer records in the company’s database.
- Collaborate with other team members to ensure a smooth and efficient customer service process.
- Keep up-to-date with all company policies and procedures related to customer service and adhere to them in all interactions.
- Continuously strive to improve the customer experience, making suggestions for improvements where necessary.
- Remain patient and professional at all times, remembering that customers may not fully understand the ticketing process. Requirements – Possess strong customer service skills
- Experience in a call center environment is required
- Ability to handle customer inquiries, complaints, and billing questions with professionalism and patience
- Proven ability to build rapport with customers and ensure their needs are met
- Must be familiar with customer service principles and practices
- Excellent communication and interpersonal skills
- Ability to work well in a team and contribute to a positive team environment
- Proficiency in relevant computer applications such as CRM software and MS Office
- Ability to handle stressful situations and remain calm under pressure
- Flexibility to work in shifts as required by the manufacturing industry
- High school diploma or equivalent is required
- Knowledge of the manufacturing industry is an advantage.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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