at Caterpillar, Inc. in Mossville, Illinois, United States
Job Description
Career Area:
Procurement
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
Job Summary:
In this role as a Procurement Solutions Professional, you will be the business process owner for the PROcure Contract module. PROcure is a multi-year program that will reshape how our direct material buyers, category managers, and other functional support resources manage processes, collaborate, create insights, and drive business value – all in one fully integrated system built on a strategic data platform. The Contract module within PROcure is a searchable, integrated safe global repository to author, maintain, and analyze 10s of thousands of procurement contracts. This application puts every contract in one place, with embedded compliance, a mechanized approval process, all using pre-approved templates.
Business Process Owners are the customer face of PROcure to enterprise procurement teams and ultimately own their process, end user adoption, and ongoing process improvements. They partner with the Digital Product Owner to support end-user questions, evaluate new offerings or change requests, and implement continuous improvements. In addition, you will provide refresher training and maintain process-specific documentation such as frequently asked questions, process maps, training & digital adoption content while providing input and managing customer facing communication.
As a member of the Digital Supply & Procurement team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture.
What You Will Do:
- Serve as the lead process owner for the PROcure Contracts module, which includes collecting customer requirements, gaining business process alignment, defining detailed functional requirements, testing and quality assurance.
- Develop workflows & process related documents ensuring the delivery of a world-class customer experience based on customer value maximization and waste elimination
- Partner closely with SPPD Product leads & external parties to effectively communicate requirements and align on a development & enhancement roadmap
- Work directly with a wide range of Caterpillar’s Strategic Procurement & Planning Division (SPPD) team members, enterprise representatives, and procurement vertical teams
- Provide customer support and resolution including refresh trainings and end-user support
- Maintain process documentation including FAQs, training, process maps, etc.
Education Requirement:
Bachelor’s degree from an accredited college or university.
What Skills You Will Have:
Business Process Improvement:
- Gathers data for use in the analysis of business processes.
- Illustrates problems, opportunities and methods for improving existing business processes.
- Suggests ways to reduce variation and/or waste in processes.
- Helps evaluate what factors should be addressed in the change program.
- Participates in requirements analysis for process changes.
- Demonstrates a passion for details and documentation
- Has experience with ServiceNow or other customer service tools
Data Analytics:
- Collects required data through various data sources and documents them for evaluating trends and activities.
- Assists in preparing charts, graphs, tables, and other tools to represent the results obtained from data analysis.
- Researches business-related data, analyzes, interprets, and presents findings to management.
- Recognizes and assesses problems, opportunities, and methods for improving existing business performance.
- Utilizes designated data analysis software to analyze the data.
Effective Communications:
- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work. Able to present to a large audience and is comfortable being recorded
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.
- Understands and helps others understand intricate processes
Matrix Management:
- Names key players and decision makers relative to own function.
- Identifies straight and dotted line relationships for self.
- Provides reasons for multiple reporting relationships.
- Collaborates globally with consideration for other cultures, languages, and time zones.
Procurement Function:
- Identifies major tasks and responsibilities of a procurement function or unit.
- Understands the procedures and policies in the procurement process.
- Locates the basic tools and technologies used by procurement professionals.
- Has a strong understanding of supplier relationship management through practical experience
- Has experience with supplier contract negotiations
Additional Information
The location for this position is Mossville, IL
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.
This position may require up to 10% travel
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:
+ Competitive Base Salary
+ Annual incentive bonus plan*
+ Medical, dental, and vision coverage
+ Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
+ 401k savings plan
+ Health savings account (HSA)
+ Flexible spending accounts (FSAs)
+ Short and long-term disability coverage
+ Life Insurance
+ Paid parental leave
+ Healthy Lifestyle Programs
+ Employee Assistance Programs
+ Voluntary Benefits (Ex. Accident, Identity Theft Protection)
*Subject to annual eligibility and incentive plan guidelines.
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at _www.Caterpillar.com/C
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