Customer Lifecycle BRM Leader

at GE HealthCare in Chicago, Illinois, United States

Job Description

Job Description Summary

GE Healthcare is amid a significant and public transformation of its portfolio, leadership, operations, and culture. One of the top priorities of this transformation is changing the way our US & Canada region goes to market and develop an Omni-Channel approach in order to better serve our customers while creating more operating rigor, visibility, and accountability. This priority includes evolving our technology capabilities to align with Omni-Channel strategy, driving lean standard work through the lens of customer persona/experience, deploying a unified customer lifecycle tech, and data strategy and delivering a full cycle transformation while eliminating waste to drive a leaner and more effective organization.

The USCAN Customer Lifecycle BRM Leader, will play a critical role to lead, coordinate, and deliver a USCAN (US and Canada) level customer lifecycle technology and data transformation align with Omni-Channel strategy through partnerships within/across regions, markets, functions, and SBUs via 1, a fully integrated Customer Master (Reltio) aligned to our Omnichannel digital ecosystem that enables synergies across customer lifecycle and 2, unleashing customer digital experience (e.g digitally initiated leads/orders) through enriched and dynamic customer contacts that empowers our region and market teams to deliver in a comprehensive and consistent manner.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

+ Lead deployment and adoption of the USCAN Customer Lifecycle vision and drive strategy to support our Omni-Channel transformation.

+ Be a catalyst and partner to help the USCAN function envision & execute the art-of-the-possible leveraging global IT product portfolio, contemporary tools and capabilities, outline automation & waste elimination work.

+ Lead the USCAN Customer Lifecycle transformation across IT, responsible for supporting critical program objectives, status updates, key decisions & senior leadership communications.

+ Partner cross functionally across USCAN region, global functions & strategic business units to drive the various Customer Lifecycle DT initiatives and repositioning USCAN region to win, increase awareness, aptitude & skills across digital capabilities

+ Ensure continued operational stability and raising the bar to meet internal & external security, risk & compliance standards/regulatory requirements for regional service

+ Build & maintain strategic relationships with leaders across the RBUs, SBUs, Marketing, CommOps & IT that supports business growth & aligns to USCAN’s revamped go to market strategy & accountability structure.

+ Establish and foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time

+ Tracks and monitors program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.

+ Proactively identifies and resolves issues and makes recommendations for improvements to existing processes.

Qualifications

+ Bachelor’s Degree with 5+ years of experience in Digital Technology Program Management

Desired Characteristics

+ Good understanding of the IT processes and the various supporting functions.

+ Experience leading enterprise systems design, platform architecture & data integration at scale. Activating strategy to execution.

+ Proven ability to handle scale, change agenda, pace and overall complexity.

+ Superior business acumen: ability to build strong relationships and trust with company leadership and business process owners.

+ Demonstrated ability to establish operational performance metrics and drive continuous efficiencies and improvements for systems, processes, and resources activities

+ Dynamic leader & strong team player – collaborates well with others to solve problems and actively incorporates input from various stakeholders

+ Strong quantitative and qualitative analysis skills; ability to take large volumes of complex information and present it in a clear and concise manner; uses data and a cogent problem-solving methodology in decision making and impact assessment.

+ Capability to work with a team in a fast-paced environment to meet strict deadlines while managing multiple priorities.

+ Steps forward to address difficult issues and guide others toward the accomplishment of identified, meaningful goals.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

\#LI-Remote

\#LI-KS1

For U.S. based positions only, the pay range for this position is $103,040.00-$154,560.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

Application Deadline: September 23, 2024