Junior Project Manager, Email Coordinator

at Accenture in Chicago, Illinois, United States

Job Description

Please note: This position is a hybrid role, requiring on-site work at our client’s offices (in either Elk Grove, IL or Irving, TX) 2-3 days/week.

We Are:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Marketing Operations is the global managed services arm of Accenture Song. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels.

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network.

The Project Manager, Email Servicing will become the subject matter expert in Servicing email execution by working with the client’s business stakeholders to create, launch, update and manage servicing email messaging and communications which are being sent to their cardholders. This includes managing servicing email content, ensuring all necessary approval requests are provided and retained, and executing requests by providing the clients vendor with proper specifications in preparation for handing off for testing implementation.Additional responsibilities include:

+ Partnering with client manager and peers to align processes and controls to the broader team;

+ Working closely with the implementation testing team on proper handoffs of the communication requirements;

+ Working closely with Business, Translation, Legal & Compliance and Risk Management teams;

+ Monitoring Jira tickets and proactively assisting in removing roadblocks to ongoing servicing communication updates/changes;

+ Helping to direct the client external email vendor to ensure business needs are met;

+ Supporting the onboarding of new client partners into client’s email servicing program;

+ Helping to maintain existing email controls and monitor associated deliverables;

+ Manage requests independently with minimal senior level assistance; and,

+ Learning new processes and recommending potential improvements.

Here’s what you need:

+ A minimum of 3 years of project management experience within financial, retail or technology companies.

+ A minimum of 2 years of experience with Jira and Confluence in support of operations;

Preferred Skills:

+ Marketing project management experience

+ Able to adapt to a fast-paced business environment and collaborate across organizations and management levels;

+ Comfortable working in a dynamic and energetic environment in which all activities are continuously evaluated and, when appropriate, modified;

+ Innovative thinker that challenges the status quo and develops creative and intuitive solutions for internal client stakeholders;

+ The ability to help manage a vendor relationship to support client business goals

+ Strong organization, program management and documentation skills;

+ Strong team player with excellent interpersonal skills;

+ Ability to influence, collaborate and communicate clearly with other stakeholders;

+ Critical thinker that seeks to understand the what, the how, and the why

Travel Requirements:

This role requires minimal travel, no more than 10%.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location Annual Salary Range

California $54,500 to $131,300

Colorado $54,500 to $113,400

District of Columbia $58,100 to $120,800

New York $50,500 to $131,300

Maryland $50,500 to $105,000

Washington $58,100 to $120,800

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1