at NORC in Chicago, Illinois, United States
Job Description
Reception & Workplace Services Assistant
Job no: 502484 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: Facilities JOB SUMMARY: Provides exceptional service to the business by greeting/assisting all employees and clients and answering and transferring incoming calls. Also responsible for performing workplace services including, but not limited to: Onsite Meeting Support, Copy, Mail, Print, Courier, and Hospitality. DEPARTMENT: Facilities & Workplace Services The Facilities & Workplace Services team is responsible for day-to-day operations at each of NORC’s office locations. This includes real estate planning, space planning and management, emergency procedures, access control, security and key card services, construction management, travel management, mail and shipping operations, print center operations, front desk services, furniture purchasing, office maintenance, and general upkeep and cleanliness. RESPONSIBILITIES: Reception:+ Responsible for front desk reception services of NORC’s Chicago Loop office, providing a high level of customer service. Answer switchboard and process/transfer incoming calls according to front desk procedures. Welcome clients, interviewees, etc. and check-in according to NORC security procedures; greet NORC employees; ensure compliance with NORC’s ID policy and complete reporting, distribute guest access fobs and visitor IDs as needed
Workplace Services:+ Performs Administrative duties as needed
+ Periodic support to other Administration departments and projects
+ Assists with the coding and timely submittal of invoices for all offices, including invoice processing and check requests. Assists with tracking inventory (standing desks in office, Ergo WFH enhancements, etc.)
+ Back up for print and mail services
Emergency Response & Security:+ Assists F&WS leadership with Life Safety team and updates to Emergency Action Plans
Onsite Meeting Support:+ Provides support for onsite meetings in collaboration with F&WS team and other admins; quality control conference room maintenance (capacity, clean-up, etc.) and conference room calendars
Facilities Management:+ Monitors work order ticketing system processing Visitor/Vendor registrations, and other tickets as directed to ensure all are addressed and closed out in a timely manner
+ Submit operations issues to building ticket system as needed
+ Assists with weekly postage reporting and the activation and deactivation of all print/copy charge codes
+ Assists with onboarding and offboarding of staff in collaboration with F&WS team including workstation set-up/break-down, directory and floorplan updates, etc.; coordinates internal Moves Adds and Changes
Vendor Management:+ Notifies F&WS managers of vendor arrival and notifies prior to vendor departure to confirm additional instructions
Performs other duties as assigned REQUIRED SKILLS:+ High school diploma or equivalent
+ 1+ years of prior switchboard experience
+ Excellent customer service skills
+ Good organizational skills and ability to prioritize
+ Working knowledge of Microsoft
+ Knowledge of general office procedures, technology, and equipment
+ Advanced ability to communicate effectively (oral and written) at all levels; Ability to work effectively and accurately with little direct supervision
+ A strong team player willing to pitch in at any level when the need arises; Ability to interact with all levels of staff and management
+ Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)
+ Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
+ Travel between local offices
SALARY AND BENEFITS: The pay range for this position is 36,000-54,000. This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:+ Generously subsidized health insurance, effective on the first day of employment
+ Dental and vision insurance
+ A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
+ Group life insurance, long-term and short-term disability insurance
+ Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).
NORC’s Approach to Equity and Transparency Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC). WHAT WE DO: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge. WHO WE ARE: For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale. EEO STATEMENT: NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, sexual orientation, gender identity, and other legally protected characteristics.Advertised: July 22, 2024 Central Daylight TimeApplications close: July 29, 2024 Central Daylight Time
To view full details and how to apply, please login or create a Job Seeker account