Call Center Representative

at Teksystems in Lombard, Illinois, United States

Job Description

Description:

Job Duties:

-Answers 70-100 incoming calls in a timely and professional manner using a polite tone and good grammar and diction.

-Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.

-Notates system daily with accurate detailed call comments.

-Notifies Team Lead of escalated issues on a timely manner.

-Provides customer support in completing credit card transactions for violation payments.

-Checks work e-mail and other company communication channels daily.

-Performs other duties as assigned.

Skills:

Top Skills Details:

Customer Service,computers/customer service,Microsoft office

Additional Skills & Qualifications:

Soft Skills:

-Friendly

-Team player

-Critical thinker

-Ability to deal with irate or difficult customers

They are big on attendance, teamwork, and conflict resolution

Experience Level:

Intermediate Level

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.