Director, Hub Operations

at Walgreens in DEERFIELD, Illinois, United States

Job Description

Job Description:

Job Summary

Responsible for the daily operations and oversight of teams that delivers a full suite of hub services and programs aimed at optimizing the overall experience for patients and providers, eliminating barriers to access, increasing therapy adoption and persistency and providing support throughout the patient

journey. Responsible for ensuring that operational activities are efficient, compliant, effective, within budget and meets the strategy and business requirements within specified area of responsibility.

Job Responsibilities

+ Oversees the daily hub operations ensuring timely and accurate handling of required services aligned to program Service Level Agreements (SLAs).

+ Develops and implements operational policies and procedures to maximize efficiency and program compliance.

+ Establishes and maintains key performance indicators (KPIs) to track operational performance and identifies areas for improvement.

+ Collaborates with internal and external partners on program design, implementation, execution, and process improvements

+ Collaborates with Sales and RFP teams on proposals, capabilities presentations and finalist meetings. Provides input on program design, technology requirements and staffing needs.

+ Oversees the preparation and facilitation of client Quarterly Business Reviews (QBR).

+ Manages a budget based on program attributes and volume.

+ Collaborates with cross-functional teams to streamline processes, improve workflow, and enhance overall operational effectiveness, which includes determining resource allocation with adjacent business units supporting Hub Operations.

+ Facilitates collaboration and communication amongst cross-functional teams within the hub and the broader organization.

+ Oversees the implementation and maintenance of the technologies needed to execute services

+ Ensures compliance with regulatory requirements and company policies and procedures.

+ Manages the non-commercial pharmacy (NCP).

+ Monitors industry trends and best practices to identify opportunities for innovation andimprovement in hub operations.

+ Leads, mentors, and develops a team of operations staff fostering a culture of continuous improvement and high performance. Conducts regular performance reviews and provides actionable feedback and development plans.

+ Other duties as assigned.

About Walgreens and WBA :

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.

“An Equal Opportunity Employer, including disability/veterans”.

Job ID: 1434630BR

Title: Director, Hub Operations

Company Indicator: Walgreens

Employment Type:

Job Function: Retail

Full Store Address: 108 WILMOT ROAD,DEERFIELD,IL 60015

Full District Office Address: 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y

External Basic Qualifications:

+ Bachelor’s degree and at least 6 years of experience in the pharmacy industry OR high schooldiploma or GED and at least 9 years of experience in the pharmacy industry.

+ At least 7 years of experience in healthcare operations management.

+ Strong leadership and management skills, with demonstrated ability to motivate teams to achievehigh levels of performance.

+ Strong understanding of principles in operations management, optimizing processes, resourcemanagement, and measuring performance.

+ Strong customer/client management background with the ability to resolve issues, ad hocinquiries, and client relationships.

+ At least 2 years of experience contributing to financial decisions in the workplace.

+ At least 3 years of direct leadership, indirect leadership and/or cross functionalteam leadership.

+ Willing to travel up to/at least 20% of the time for business purposes (within state and out of state)

Preferred Qualifications:

+ Experience in Hub Operations, reimbursement, patient assistance programs, database elementsand functionality; operational policies and processes.

+ Exceptional project management skills with experience in organizing, planning, and executingprojects from vision through implementation.

+ Strong analytical, conceptual, and problem-solving skills with demonstrated track record in newconcept development for various projects.

+ Strong decision-making capabilities, critical thinking skills, creative and innovative solutions tointernal or external client needs.

+ Strong industry and business knowledge.

+ Intermediate level skill in Microsoft Office 2003 or later: Word, Excel, and PowerPoint.

+ Proven experience in communicating effectively both orally and in writing.

+ Required RPh license as granted by the appropriate state licensing authority.

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