Senior Manager, Learning & Development

at Aspen Dental in Chicago, Illinois, United States

Job Description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our L&D team as a Senior Manager, Learning and Development, Field Development.

Job Summary

This Senior Manager is an important part of the Learning and Development team and has accountability for development strategies and programs for the Field team. This role will partner closely with the Vice President Aspen L&D and Field leadership team to create and implement learning solutions and programming that support field team members at all stages of their development.

The Senior Manager, Field Development is a proven leader who can effectively collaborate with the Field leadership team and other partners in Learning & Development and Human Resources. This leader is a strong performance consultant who can develop solutions and programming to build foundational to advanced knowledge, skills and abilities. This leader has experience orchestrating organizationally complex work and demonstrating business impact through data. This leader must also be hands-on with a willingness to analyze and build, unafraid to roll-up their sleeves to get projects done.

Essential Responsibilities:

+ Partner with the Field leadership team and the broader L&D and HR teams to understand specific development needs for Aspen Dental field team members, including operations skill development, leadership and professional development and business management skills.

+ Design and deliver a suite of highly effective learning solutions, programs, tools and resources. Solutions may include formal learning programs, experiential learning assignments, coaching, etc.

+ Create and enable successful learning plans for each role including Patient Service Representative, Office Manager, Regional Manager and Territory Director.

+ Manage learning and development Field programs from end-to-end, design, development, communication, facilitation, implementation and program analysis.

+ Drive a learning culture within the Field team.

+ Understand the specific needs of each learner audience so you can advocate and adapt for their specific needs and preferences.

+ Lead a team of end-to-end, non-clinical L&D professionals; providing direction, coaching and support to optimize the performance and potential of each team member.

+ Evaluate existing Field programs/content for impact and alignment with organizational needs. Iterate and provide recommendations for learning experiences that increase reach, impact, and future capability requirements.

+ Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to improve the experience for future learners.

+ Serve as a Learning and Development thought partner. Proactively research and identify opportunities to apply new thinking to improve effectiveness and on the job performance. Stay in touch with learning field trends and best practices.

+ Partner with others to solve business problems and execute learning and development initiatives.

+ Other duties as assigned.

Requirements/Qualifications

+ Education Level: Bachelor’s degree required

+ A minimum of 7+ years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce.

+ A minimum of 3+ years leading a team of L&D professionals.

+ Advanced understanding of adult learning theory and principles.

+ Strong business insight, with the ability to credibly make a business case, by linking current and anticipated business challenges with learning and development solutions.

+ Well versed in multiple applications of digital learning, just-in-time / micro-learning, and blended learning strategies.

+ Strong capabilities in data analytics (as it pertains to measuring learning).

+ Experience providing consultation to senior leadership on strategic initiatives.

+ Excellent communication and influencing skills at all levels in the organization and extreme flexibility to be proactive in a fast paced, ever-changing environment.

+ Excellent facilitation skills. Experience in small and large group facilitation in multiple modalities.

+ Ability to travel as needed.

+ Hybrid role (some onsite presence required)

Starting Salary $120,000 DOE with a 15% bonus