Customer Service Representative

at XPO, Inc. in La Salle, Illinois, United States

Job Description

Customer Service Representative

Requisition Id: 373858

Business Unit: LTL

Location:

La Salle, IL, US, 61301

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

+ 2 years of customer service experience

+ Strong computer, typing and 10-key skills

+ Experience with Microsoft Office

+ Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

+ Transportation experience

+ Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

+ Pay starts at $22.01

+ 1st Shift, 5:00AM-10:00AM

What you’ll do on a typical day:

+ Bill shipments according to applicable tariffs and pricing agreements

+ Recognize and resolve documentation errors

+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

+ Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO’s candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .