Senior Entertainment Manager

at The Walt Disney Company in Springfield, Illinois, United States

Job Description

At Disney Cruise Line , you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay ! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line . Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!

You will report to the Assistant Cruise Director

Level : 2 1/2 striped officer

Responsibilities :

+ Manage daily operation of ship-wide entertainment and team members – including Entertainment Manager, Musicians, Ship-wide Performers and Variety Entertainers.

+ Monitor integrity and show quality of ship-wide events and performers, including, Cruise Staff, Entertainment Hosts, Ship-wide Performers and Musicians.

+ Call technical show cues for ship-wide events and performances.

+ Manage the scheduling for all musicians, as well as the scheduling and organization of all ship-wide entertainment rehearsals.

+ Manage the team that oversee the execution of the Bingo operation – including inventory, monthly orders, hosting of sessions, training, achieving Bingo targets, completing financial reports and communicating with shore-side partners.

+ For all ship-wide events and offerings:

1. Verify/maintain show quality in regards to performer direction and technical aspects.

2. Work with the Stage Manager, Character Manager, Senior Technician Ship-wide, and Senior Costume Technician in relation to show and technical operations.

3. In partnership with all leaders, create and communicate weekly performer rehearsals, warm-ups, call times, performance schedules, show modifications and other factors related to the running of each ship-wide show.

4. Complete ship-wide show and daily reports outlining overall show quality issues

5. Collaborate with shore-side Entertainment team to maintain up-to-date scripts for all ship-wide events and shows, as well as coordinating the implementation of ship-wide show changes, special event performances and holiday enhancements.

+ Manage show operation including all appropriate decisions regarding weather, technical break-downs, performer injuries, and costuming problems, in partnership with the Leaders where applicable.

+ Authority to make decisions for immediate operational needs that may be outside the scope of normal daily operations, chiefly when a higher level of Leader is not available or safety challenges arise.

+ Work with Assistant Cruise Director on placement of ship-wide events for best capture and guest flow – monitoring GSM scores and proposing opportunities for improvement.

+ Oversee necessary arrangements for Guest Entertainers including preparing their welcome package, submitting beverage reimbursements, obtaining crew WIFI access and IDs.

+ Collaborate with the Entertainment Integration Manager to gather information for ship-wide content built into the Navigator App.

+ Understudy roles as directed by Assistant Cruise Director.

+ Oversee compliance with MLC 2006 Hours of Rest and Timekeeping for responsible areas including checking SuperSTAR daily and making necessary corrections, using the disciplinary matrix.

+ Provide guidance to direct reports through exemplary personal behavior.

Basic Qualifications :

+ Minimum three years’ Entertainment Leadership experience in a creative/ operational/ production or related field.

+ Minimum two years’ stage management/ theater operations experience – requiring show-calling, facilitating rehearsals and performance feedback.

+ College degree or related schooling associated with Stage Management, Technical/ Theatrical, Entertainment, or related field of study preferred.

+ Previous technical/ theatrical or performance experience required.

+ Previous Disney Entertainment Operations experience and/ or previous Entertainment shipboard experience preferred.

+ Proven experience providing coaching, feedback and discipline.

+ Ability to organize schedules and entertainment priorities in a fast-paced environment.

+ Ability to be flexible, self-motivated, handle multiple demands, stay calm under pressure and resolve issues quickly

+ Good understanding and respect for entertainers.

+ Ability to learn and memorize scripts promptly.

+ Experience with Microsoft Office, specifically Microsoft Excel. Comfortability learning new software programs and digital platforms.

Job ID: 1163825BR

Location: United States

Job Posting Company: “Disney Cruise Line”

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.