Supervisor Quality Assurance

at Abbott in Des Plaines, Illinois, United States

Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

+ Career development with an international company where you can grow the career you dream of.

+ Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

+ An excellent retirement savings plan with high employer contribution

+ Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit – an affordable and convenient path to getting a bachelor’s degree.

+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

At Abbott Molecular, we realize the potential of personalized care as the laboratory’s most trusted and preferred source for molecular diagnostic solutions.

Our Des Plaines, IL site has an opportunity for a Quality Assurance Supervisor.

The Opportunity

The Quality Assurance Supervisor is responsible for implementing and maintaining the effectiveness of the quality system. Manage the direct activities of an area within a department or function.

Provides direct supervision to professional, direct or indirect labor staff. Ensure that plans are implemented, and milestones are achieved.

Ensures that compliance is maintained and that employees are trained and following the required site level policies and procedures.

What You’ll Work On:

+ Gather and prepare trend information and recommend areas of focus.

+ Assist in the preparation of the financial plan; gather financial and other data to support the plan.

+ Assist in the development of the capital plan by identifying projects to improve processes, reduce costs, and maintain operations

+ Sets standards and monitors staff performance; provide performance feedback; write and conduct appraisals for employees, recommend merit increases and promotions, deliver rewards and sanctions.

+ Responsible for implementing and maintaining the effectiveness of the quality system.,

+ Regularly makes decisions which impact quality, time and/ or cost; timely decisions are required regarding issues such as to proceed or abort, work OT, etc.

+ Manages assigned projects; work cross functionally to identify changes and necessary resources.

+ Develop and recommend departmental reward and recognition programs. Assist employees in the creation of development plans; work with employees to meet their development needs.

+ Establish the motivational climate for the group.

+ Communicate work center/ department objectives and results. Uses time effectively, both for self and others; identifies appropriate meeting participants and uses meetings effectively.

+ Coach teams; provide guidance, direction, training, resources, and time.,

+ Direct supervision of work force.

+ Create a climate of trust and respect within the group.

+ Exchanges information with employees, peers, and management regarding operations.

+ Conducts individual discussions with employees, including performance reviews, development, discipline, and staffing interviews. Interviews candidates for positions on the direct staff. Interact with peers in operations and within other cross-functional groups. Responds directly to on-site requests for information from internal and external regulatory agencies.,

+ Troubleshoots: Tracks and reviews daily indices (e.g., line outputs, labor efficiency, reject rates) and regulatory requirements to identity gaps between current and desired performance, applies standard problem-solving tools (e.g., fish bone diagrams, Pareto analysis), recommends and implements corrective action so that the impact of the problem is minimized. Interfaces with other areas to identify and solve problems.,

+ Utilizes Financial Information: Makes day-to-day decisions which demonstrate a basic understanding of the financial business drivers (e.g., ROl, factory costs, cost reductions) and their interrelationships.,

Risk:

+ Recognizes risk relative to procedures and takes appropriate action.

+ Quantifies Risk: Identifies and quantifies the financial, quality, regulatory, and human considerations associated with decisions.,

Makes Decisions :

+ Bases decisions on the overall good, rather than on benefit to a particular functional area, serves as a champion for specific projects and initiatives.

Embraces Change :

+ Adapts to and supports change in a timely, positive manner. Identifies and communicates need for change.,

Participates as a Team Member :

+ Contributes to the creation of the team’s mission, objectives, and strategies, accepts team decisions and works toward their implementation. Participates as a Team Leader: Establishes and supports the norms and conditions for a work environment that supports team productivity, draws on the strengths of each team member, seeks input of team members, works cross functionally to resolve issues.,

+ Utilizes information from seminars, bench marking, focus groups, etc., to identify trends and generate recommendations for continuous process improvements in such areas as reduced costs, new technologies, and reject rates.,

Makes Decisions:

+ Utilizes good judgment and makes timely decisions which consider the facts and data at hand; champions specific projects; knows when to escalate to management.

Builds Relationships :

+ Follows through on promises and commitments and maintains confidences.

+ Manages Personal Effectiveness: Controls emotional reactions; copes with stress; is open to others’ ideas.

+ Demonstrates an understanding and appreciation of differences in others.

+ Treats others as individuals with unique skills, interests and values; seeks to understand the goals and needs of others.

Motivates Others :

+ Promotes productivity and morale by treating others with respect and dignity.

+ Listens to different points of view, taking ownership and responsibility for own actions.

+ Displays consistency between words and actions; follows through on commitments; is available to answer questions. Provide constructive feedback on individual and team accomplishments in a timely and non-threatening manner.

Confronts Issues:

+ Raises issues that block the achievement of individual and team performance; voices opinions and concerns without waiting to be asked; communicates through areas of difference as well as areas of common issues, i.e., can talk about both sides of an issue.,

Solve Customer Problems :

+ Lead teams to customer-oriented solutions that make business sense.,

+ Stays Current: Demonstrates awareness of the changing competitive, technological, health care, and regulatory environments, and demonstrates a perspective beyond one’s own function.,

Coaches Direct Reports:

+ Provides on-the-job guidance, instruction,