Credits Supervisor

at R1 RCM in Chicago, Illinois, United States

Job Description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Credits Supervisor, you will help the Credit Department by managing business office functions, accurately and efficiently while maintaining a customer and patient focus. The supervisor will manage a team of associates, approving timecards, approving time off request, training and educating staff on processes and company changes, and completing any supervisory responsibilities needed. Every day you will work in the Credit Department working cross functionally with cash posting, follow up and billing teams. To thrive in this role, you must have experience working effectively in time sensitive situations, multi-tasking and making prompt, responsible decisions. The supervisor should have experience in a role that required strong interpersonal and problem-solving skills and should have demonstrated the ability to work independently and under pressure with minimal supervision and have excellent organizational skills. The supervisor should have experience using word processing, spreadsheet, database, internet and e-mail, with demonstrated typing proficiency. The supervisor should have experience using Microsoft Word, Excel, PowerPoint, and Outlook.

The supervisor must be able to work Mountain Standard Time hours. This is a remote role.

Here is what you will experience working as a Credits Supervisor:

+ Creating daily reports to improve payment results and ensuring that corrected claims are processed by the payer within appropriate timeframes

+ Collaborating with team members to interpret and analyze audit results to develop corrective action plans

+ Providing research, using bills and medical records, to validate charges

+ Establish working relationship with on and offshore counterparts, serving as a liaison between hourly staff and management for training, quality and general questions

+ Driving regular huddle meeting with team

+ Assisting in establishing and implementing departmental initiatives

+ Developing and coaching team members in skills and processes to promote quality and productivity

+ Measuring and monitoring KPI metrics related to AR performance with an emphasis on aging

+ Demonstrating knowledge in accounts receivable credits processes and procedures

+ Managing refund approvals/denials, turnaround time and perform refund reconciliation

+ Preparing, analyzing, and providing daily, weekly, and monthly metrics reports on key AR metrics as assigned

+ Participating in weekly operations meetings to drive performance excellence

+ Troubleshooting and resolve issues with client concerns with a sense of urgency

+ Filling in production gaps when needed; other duties as assigned

Required Qualifications:

+ High School Diploma or GED

For this US-based position, the base pay range is $41,677.00 – $58,093.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving – and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team – including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”