at R1 RCM in Chicago, Illinois, United States
Job Description
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Physician Advisory Solutions (PAS) Support Specialist, you will be responsible for supporting and maintaining PAS operations and the PAS portal application. You will provide hourly operational evaluations and make appropriate workflow adjustments to accommodate supply and demand. To thrive in this role, you will demonstrate expert application knowledge and troubleshooting assistance to internal and external end users and liaison between leadership, application users, and information systems.
Here’s what you will experience working as a PAS Support Specialist:
+ Workflow management and prioritization: Continuous monitoring and reporting on supply and demand of case consults in the web-based portal work queue. This includes constant prioritizing and re-prioritizing of tasks and requests and making appropriate adjustments to staffing allocation, logging of these changes and readjusting again, as necessary while also fielding phone calls and emails regarding workflow, IT issues and real-time client concerns.
+ Conflict resolution: Resolve requests on your own immediately or redirect to the right person/department who can resolve them – all in real-time. Requests range from IT issues to client service issues with the product to quality concerns.
+ Customer service: central contact and communication hub between clients, internal employees (physicians, leadership, account management, data minters)
+ Internal physician employee support: Resolve as much as possible of real-time troubleshoot machine/software failure, portal malfunctions, and portal user error; many in real-time; escalate to appropriate parties when necessary through outlined IT escalation process/ticketing system
+ IT & Development support & triage: Triage, note, and facilitate outages, portal glitches, and physician downtime due to IT issues using a centralized service desk
+ Initial case entry: Receive information from client hospital sites, either from their case management tool (ie, Allscripts or Epic) or email, and make initial entry of case into the portal
+ Medical Records: Bookmark e-faxed medical records and attach to corresponding cases in the PAS portal application
Required Skills:
+ Working knowledge of Excel
+ Excellent verbal and written communication skills
+ Ability to work a shift-based schedule spanning 6am-2am CT (Varying schedule), 7 days a week including holidays and weekends.
For this US-based position, the base pay range is $16.16 – $24.79 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving – and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team – including offering a competitive benefits package. (http://go.r1rcm.com/benefits)
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)
To learn more, visit: R1RCM.com
Visit us on Facebook (https://www.facebook.com/R1RCM)
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”
