Transportation Supervisor - Load Management

at Landstar System Holdings, Inc. in Rockford, Illinois, United States

Job Description

Transportation Supervisor - Load Management
Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America
 Req #2883
Tuesday, July 23, 2024

What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Onsite - Rockford, IL
Schedule: Monday - Friday
Hours: 8am-5pm CT
What work will you perform?
Landstar System is seeking a dynamic leader to oversee a group, ensuring adherence to policies and regulations while fostering growth and excellence. This role involves managing all aspects of team oversight, addressing challenges, and driving ongoing enhancements. Key responsibilities include tracking performance indicators, refining operational procedures, and fostering collaboration across departments to uphold Landstar's reputation for exceptional service. Availability for occasional travel and readiness for 24/7 on-call responsibilities are crucial. If you're prepared to lead your team to success and maintain organizational values, consider applying.
Essential Responsibilities:
* Train and develop Coordinators to enhance service levels.
* Monitor task execution to ensure adherence to procedures.
* Resolve escalated issues with personnel, capacity, agents, customers, and employees.
* Lead initiatives with 3rd party load board vendors.
* Track S.M.A.R.T goals for Coordinators and align on performance measures with management.
* Manage phone systems and department email for consistent coverage.
* Compile and distribute monthly metrics and departmental statistics.
* Identify opportunities to improve service trends for Agents, Capacity, and Customers.
* Collaborate closely with other Landstar departments, setting a positive example.
* Assist in developing and implementing departmental processes.
* Organize and lead monthly staff meetings.
* Analyze reports to identify trends on a daily, weekly, and monthly basis.
* Support specific accounts, agents, or projects as needed, potentially involving travel.
* Achieve Supervisory S.M.A.R.T. goals as outlined.
* Maintain accurate administration of employee files.
* Available for occasional travel.
* On-call 24/7 for emergencies.

Minimum Experience and Qualifications:
* High School Diploma or GED
* One year experience of customer service in office environment.
Preferred Experience and Qualifications:
* Associate Degree or Vocational Training
* Transportation Experience
Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills.
Working knowledge of Microsoft Word and Excel
Good typing skills, 35+WPM
Strong interpersonal skills.
Ability to analyze and implement projects to meet customer needs
Strong organizational and time management skills
Ability to work in a fast-paced, constantly changing environment.
Ability to prioritize and multi-task

Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

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Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.