Customer Service Rep II

at Performance Health in Warrenville, Illinois, United States

Job Description

Performance Health is seeking a Customer Service Rep to join our team. In this position, you will be responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the marketplace, build public relations and increase sales.
Essential Duties & Responsibilities
Respond appropriately to all inbound calls and emails, meeting customer needs for quick and accurate response. Make outbound calls to existing customers/vendors and business partners.
Interpret and communicate accurately to customers/vendors and business partners in reference to company policies, product description/prices and departmental procedures.
Respond knowledgeably to returns - credits and adhering all case management procedures
Handle product/service claims and special orders/requests
Establish approximate delivery time and cost for customers and investigate delivery delays
Coordinate the tracing procedure for lost orders and shipments and process claims
Accurate and efficient data entry of all fax/email orders
Performs other duties as assigned
Job Qualifications
High School Diploma or Equivalent
1-2 years of work experience in a customer service role
Ability to quickly grasp new concepts and technology
Excellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage
Excellent written and oral communications skills
Excellent customer service skills

Benefits
Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
This is a full-time position with an hourly pay rate of $18.00 - $19.00 plus benefits.
To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.

Performance Health is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, and any other characteristic protected by law.