at HOME STATE BANK NATIONAL ASSOC. in Crystal Lake, Illinois, United States
Job Description
The Teller Supervisor position will provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the Bank. The Teller Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and selling products and services to potential and existing customers. Your duties will include, but are not limited to the following: -Greeting customers and facilitating a welcoming and customer-focused environment. -Processing routine customer transactions as well as assisting other Tellers with more complex transactions. -Generating new business through referrals and suggestions of bank products and services that would benefit each customer. Also, coaches Tellers to more effectively identify these opportunities with the customers they service. -Manages Teller work schedules, monitors overtime and assigns tasks as needed throughout the day. -Trains new Tellers to ensure procedures are understood and executed properly to adhere to internal controls. -Performing monthly surprise cash audits as well as month-end audit procedures. -Responding to customer inquiries and concerns and creating positive solutions.
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