Implementation Project Manager

at Echo Global Logistics in Chicago, Illinois, United States

Job Description

Implementation is responsible for the successful onboarding of new contractualManaged Transportationclients.Based out of our Chicago office, you will act as a liaison for one or more of our newclientsby coordinating and executing the implementation process.Implementation provides a single point of contact so assist in things such as change management, TMS customization, sourcing and training on all aspects of the customized solution.This is a key role that will lay the groundwork for successful, long term partnerships.
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Job Duties & Responsibilities

Act as a key project lead coordinating all customer-related activities among all departmentsincluding Sales, IT, Operations and Finance

Implement and train customers on Echo's proprietary, web based technology

Gather information and requirements from new customers, analyze current practices and map out improved processes

Work with customers and conduct business needs assessments

Ensure a smooth hand-off of major accounts from Sales to the Implementation Team toOperations and Customer Support

Works with Operations / Account Management / Sales to define Scope of Work

Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management)

Coordinate and facilitate weekly meetings to update and inform our client and internal teams onprogress of the implementation

Work with Department Manager to assist with the continuous process improvement of the department

Assist inSourcing and carrier assessment

Partner with Operations to setup account infrastructure throughout the implementation life cycle

Review and analyze client audits, work with the Pricing team to set up customer specific pricing,and conduct post pricing audits

Work with the Pricing team to submit RFP's and conduct post RFP audits

Assure 100% client satisfaction

Skills & Qualifications

Bachelor's degree

Supply Chain or Operations Management degrees preferred

5+yearswork experience, including manager level

Strong background in process design and project management

Transportation and logistics experience arequired

Experience using MS Visio, Power Point, Excel, and Word

Ability to adapt to Echo's operating systems

Analytical thinking

Customer facing experience, including C-Level Executives

Proven performer whois effective at multi-tasking

Excellent oral and written communication skills

Self-managedand motivated

Enjoys and thrives in fast paced, fluid work environment

Organized and detail oriented

Ability to travel up to 10-20%

Work environment:This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.