Azure System Engineer - 3YY7D_9-5953

at Logicalis, Inc. in Downers Grove, Illinois, United States

Job Description

• Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client requests or outages
  
• Responsible for working the following in DSP:
  
  • Request Items
    
  • Problems
    
  • Changes
    
  • Projects
    
  • Tasks
    
  • Recommendations
    
• Acts as escalation point for Tier 2 Administrators. Directs team members in incident, problem and change request resolution and guidance on projects
  
• Works with customers and peers in a professional manner for efficient resolution of all issues
  
• Works with Managed Services architects to develop new service offerings
  
• Provides training and guidance to Tier 2 Administrators on new technologies and processes
  
• Writes KB articles as needed to document technical processes and procedures
  
• Provides periodic environment review and suggests enhancements of services or resiliency of environments
  
• Proactively identify and report on gaps in customer environments versus defined service definitions and work with Service Delivery Managers (SDMs) to identify opportunities and propose enhancements to client environments
  
• Supports escalated issues; coordinates communications between operations staff; supports operations staff to resolve complex issues
  
• Coordinates service outages with Service Delivery Managers as required
  
• Identifies processes for automation and works to implement automation of repeatable and predictable tasks
  
• Participates in on-call rotation for specified technology group
  
• Responsible for tracking all time worked in designated systems
  
• Continuously strive to improve skills and stay up to date on new technologies
  
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
  

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  

• Supports and conducts self in a manner consistent with customer service expectations.
  

• Associate degree in a related field.
  

• 5 years of experience in the following:
  
  • Delivering Azure deployment and support services for IAAS or PAAS based solutions
    
  • Experience with managing Windows, Linux servers in cloud environment including automated patching, site recovery
    
  • Experience with cloud based databases such as SQL server
    
  • Experience with Azure role based access
    
  • Familiar with Azure networking including WAN connectivity, hub-spoke model, NSGs, App Gateways
    
  • Experience managing containers in Azure cloud (Docker or Kubernetes)
    
  • Office 365 / Exchange / Hybrid Exchange
    
  • Intune Management and support and Endpoint Management
    
  • Microsoft Server 2016+ build and troubleshoot
    
• Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
  
• In depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques.
  
• Experience working in projects in support of large-scale programs:
  
  • Scripting (PowerShell, Python Terraform)
    
  • Automation (Chef, Puppet, SCCM, Ansible)
    
  • Cloud tools (Azure Resource Manager, Azure Command Line, Azure Security Center, Azure Automation, Azure Update Manager)
    
  • Computer virtualization technologies including Hyper-V and vSphere
    
  • Computer OS operation, hardening, and standards including Windows and Linux designs
    
  • Application and web operation, hardening, and security including Apache and IIS web servers, WebLogic, SQL and Oracle databases
    
  • Security compliance experience such as ITIL, PCI, ISO 27001 or SOX
    
• Exposure to:
  
  • Software Defined Data Center (SDDC)
    
  • Software Defined Networking (SDN)
    
  • IDS/IPS reporting and defense strategies
    
  • Business continuity planning, auditing, and risk management, as well as contract and vendor negotiation
    
  • Disaster recovery and audits (Risk Portfolio)
    
  • Information technology and information security
    
• Proficiency with all Microsoft Office applications
  
• Additional technologies to be proficient in:
  
  • Citrix support
    
  • Hyper-V
    
  • VMWare
    

• Microsoft Certified: Azure Administrator Associate (AZ-104)
  
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
  
• Azure Security Engineer Associate
  
• Other Azure related certifications
  

• Excellent customer service skills.
  

• Outstanding oral, written, technical, and business communication skills.
  

• Self-starter with excellent organizational, administrative, and interpersonal skills.
  

• Earns client, partner, and employee trust and respect through demonstrating commitment to exceed expectations.
  

• Strong analytical and problem-solving skills.
  

• Works effectively under pressure and stressful situations.
  

• Available for on-call duties that include 24x7 responses on a rotating basis within the team.
  

• Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
  

• Ability to work with other tiers, teams and vendors on innovative solutions and troubleshoot issues.
  

• Demonstrated ability to work in high volume, fast paced environment with many deadlines and competing priorities.
  

• Contributes to and maintains an innovation and improvement register to targeting quality, cost, performance, and reducing risk.
  

• Familiarity with company policies and procedures and review whenever clarification is required prior to addressing an issue in question with others.
  

• Local travel and overnight travel between Logicalis offices may be necessary (typically less than 5%).