Welcome Desk Attendant

at The Salvation Army USA Central Territory in Chicago, Illinois, United States

Job Description

The Salvation Army
North and Central Illinois Division
Ray & Joan Kroc Corps Community Center - Chicago
Position Description

POSITION TITLE: Welcome Desk Attendant
LOCATION/DEPT: Ray & Joan Kroc Corps Community Center
REPORTS TO: Welcome Desk Supervisor
FLSA CATEGORY: Non-Exempt
STATUS TYPE: Regular Part Time

MISSION
The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential. The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside with: Community - Wellness - Excellence - Character - Faith.

OUTCOMES
The Welcome Center Attendant works at the Front Desk to provide customer and guest services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Clients
Ensure the most enjoyable experience for all Ray & Joan Kroc Corps Community Center members and guests.
Must be able to provide exceptional customer service to customers, clients and members entering the facility and that they be able to provide direction and answer questions as needed.
Maintain information material to ensure that customers have access to needed material.
Maintain knowledge of all Kroc Center facility and programs in order to share information to guests and customers.
Greet members and guest enthusiastically and cheerfully.
Answer all incoming calls quickly and politely, ability to answer basic questions about facility wide events and programs
Finance
Properly input all sales and data into the Point of Sales system (Club Automation)
Manage cash drawer. Open the till and cash out at the end of shift in accordance with Salvation Army Policies and Procedures.
Collect revenue in a timely, efficient and reliable manner.
Secure the Point of Sales area at the close of shift.
Maintenance and Safety
Maintain all public and restricted areas in a neat and clean fashion. This is inclusive of, but not limited to: cleaning equipment, removing trash and debris, vacuuming and sweeping, dusting and wiping down counter tops.
Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to supervisor.
Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently.
Assist in filing client records and keeping all information current and maintained
Will report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services.
Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established.
Notify security of any problems in registration area.
RELATIONSHIPS
In contacts related to this position's duties this individual acts as a representative of The Salvation Army and its mission.

SUPERVISION RECEIVED
Under general supervision of the Membership Director with considerable freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

PERFORMANCE MEASURES
This individual will be evaluated on how effectively the outcomes of this position are achieved.
Timeliness and accuracy of accomplishing assigned goals will be reviewed.
An evaluation of how effectively service is provided.
EDUCATION/EXPERIENCE
High school diploma or GED required.
1 year of experience in customer service with data entry duties.
Experience with a computer-based work environment.
Familiarity with Web based, and smart phone application preferred.
COMPETENCIES
Willingness to promote the mission of The Salvation Army and seeing the integration of Christian faith and services in a community center setting.
A professional style that is responsive to guest's expectations/needs/concerns.
A service orientation and excellent guest relations; anticipating and responding to the needs of clients, employees and management.
Must be attentive to and work appropriately with culturally and socio-economically diverse client population.
The ability to deal with challenging customer situations.
An ability to multi-task and remain calm under pressure.
Knowledge of the Army's history, mission, and structure, as well as its services, policies and procedures.
Knowledge of... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.