Sr. Manager, Omni Channel Solutions

at Under Armour, Inc. in Springfield, Illinois, United States

Job Description

Sr. Manager, Omni Channel Solutions

Date: Jul 23, 2024

Location: Remote, US

Company: Under Armour

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company’s values – Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality – serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we’re here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team’s mission of being the best. With us, you get the freedom to go further – no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\company=ua&\s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d)

Purpose of Role

The Sr Manager, Omni Channel Solutions will play an integral role in driving Under Armour’s consumer-centric Omni-Channel strategy. This role will lead the team responsible for the design, development, and implementation of capabilities to enable seamless consumer experiences across all physical and digital shopping touchpoints. This role will have strong collaboration with the regional business stakeholders and other technology teams across retail, ecommerce, marketing, and distribution.

Specific technology responsibilities include ownership of the Manhattan Active Omni solution, which acts as Under Armour’s global Order Management System (OMS). Since OMS is the “hub” for all consumer transactions, payment processing, and flexible fulfillment capabilities such as buy-online-pickup-in-store and fulfillment of online orders from store inventory, this role will be at the center of Under Armour’s strategic vision for direct to consumer growth.

Your Impact

Sr. Manager, Omni Channel Solutions

+ Leads teams in the development, implementation, and support of the global Order Management System (OMS)

+ Directly drives impacts to revenue and consumer brand impressions by enabling seamless consumer experiences; either through direct development of OMS capabilities or through supporting other initiatives that require touchpoints with OMS

+ Oversees the technical design and architectural framework for Under Armour’s OMS technologies

+ Stays current on market trends and product roadmaps of technology platforms

+ Selects, onboards, and manages performance of third-party development partners

+ Able to manage a globally distributed team of internal teammates and external vendors

+ Manages a direct relationship with key stakeholders including regional product teams and regional revenue teams to ensure their goals are supported through omni-channel initiatives

+ Defines roles of stakeholders and manages interdependencies; identifies “at-risk” projects and resolves conflicts

+ Directs the development and maintenance of operational procedures for OMS related technology and infrastructure activities

+ Develops and manages annual operating budgets as well as project budgets driven within area

+ Owns all interactions with internal and external auditors regarding OMS security and data privacy

+ Conducts capacity monitoring and planning of the OMS environment to ensure appropriate acquisition of IT infrastructure and resources to stay well ahead of channel growth in all of its dimensions – traffic, customer acquisition, conversion, order volume, etc.

Qualifications

+ Bachelor’s degree with typically 10 years of relevant experience OR Master’s degree with typically 8 years of relevant experience OR typically 14 years of relevant experience without degree

+ Typically 3 – 5 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise.

+ Strong understanding of current ecommerce & Omni-channel fulfillment industry trends

+ 5-8+ years’ experience with ecommerce, retail, and omni business processes; may be a mixture of business and technology experience

+ Hands on experience accross multiple full life-cycle large project implementations, such as an OMS, ERP, retail, and/or ecommerce solution is required

+ Experience with human-centered design techniques is preferred

+ Proven experience in working and integrating with APIs and 3rd Party systems integrations (SOAP/REST)

Workplace Location

+ Location: This role is fully remote

+ Return to Work Designation: Fully Remote

Relocation

+ No relocation provided

Base Compensation

$186,887.00 – $256,969.90 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual’s relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks

+ Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community

+ Under Armour Merchandise Discounts

+ Competitive 401(k) plan matching

+ Maternity and Parental Leave for eligible and FMLA-eligible teammates

+ Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.