at Hyatt in CHICAGO, Illinois, United States
Job Description
Description:
The Opportunity
Hyatt seeks an enthusiastic Salesforce Senior Product Manager to join our Productivity Solutions team. In this role, you will be collaborating closely with the broader Development, Feasibility, Design Services, Legal teams, where you will be instrumental in continuing to evolve tools supporting Hyatt’s growth. You will help with the rollout of Salesforce Sales Cloud to our Business Development team. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines canopen the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
+ Annual allotment of free hotel stays at Hyatt hotels globally
+ Flexible work schedules
+ Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
+ A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
+ Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
The Role
The Salesforce Sr. Product Manager will play a critical role in setting the vision and then overseeing implementation, configuration and maintenance of the Salesforce Sales Cloud platform working with a lean agile product team. The Salesforce Senior Product Manager forms a tight knit partnership with business stakeholders, designers, system analysts, and will be responsible for hiring the Salesforce Admin and Architect roles. The ideal candidate will have a strong background in technical architecture and a deep understanding of Salesforce best practices.
+ Lead a team in the implementation and configuration of Salesforce applications, ensuring alignment with business requirements and best practices.
+ Understand customization vs. configuration possibilities within the Salesforce platform and architectural concepts to guide the team to an optimal solution.
+ Collaborate with other IT teams to integrate Salesforce with other systems, ensuring seamless data flow and process automation.Ability to be hands-on with integrations a plus.
+ Oversee data migration and data quality initiatives, ensuring accurate and up-to-date information within Salesforce.
+ Maintain and enhance Salesforce and other supporting systems for Design Services and Development teams, to maximize opportunity, deliver long-term value, and be a good product steward.
+ Provide training and support to end-users, ensuring they have the necessary knowledge and resources to effectively utilize Salesforce.
+ Release & Roadmap Management: Coordinate and prioritize the Salesforce roadmap of features for implementation. Manage release timelines, including testing, deployment, and post-release support.
+ Documentation: Coordinate with the business analyst to maintain comprehensive documentation of Salesforce configurations, customizations, and processes.
+ Continuous Improvement: Stay up-to-date with Salesforce releases, new features, and industry best practices, and proactively identify opportunities for system enhancements and process improvements.
+ Vendor Management: Collaborate with Salesforce vendors and consultants to ensure effective support and resolution of technical issues.
+ Collaborate with Director of Productivity Solutions to develop a strategic roadmap for the products managed, focused on desired outcomes
+ Work directly with the business leaders, the Salesforce Architect and Systems Business Analyst day-in and day-out.
+ Define, scope and help communicate the minimum viable product (MVP) to test new ideas and concepts
+ Write agile user epics and stories that break down complex experiences into tactical steps to build digital products iteratively
+ Opportunities to participate in Hyatt’s Diversity & Inclusion activities
Qualifications:
Experience Required:
· Minimum 5 years total work experience on the Salesforce platform with a focus on Salesforce Sales Cloud.
· 10 years experience in technology development, including experience operating in a globally sourced operating model leveraging suppliers for application development services.
· Bachelor’s degree or relevant experience
· Proficient app background, with prior experience delivering Salesforce enterprise level products and experiences.
· Proven experience as a Salesforce Administrator or Salesforce Developer, with a deep understanding of Salesforce configuration, customization, and integration.
· Experience with Lightning, Apex, VisualForce, SOQL/SOSL, and JavaScript
· Experience with Salesforce Integration design and development, including Events, SOAP / REST / BULK APIs, Canvasing, Authentication, etc.
Experience Preferred:
· Bachelor’s degree
+ Consulting background a plus
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
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