Senior Technology Product Manager - (Transformation)

at Wolters Kluwer in Chicago, Illinois, United States

Job Description

As part of the Wolters Kluwer Health Clinical Effectiveness team, the S enior Technology Product Manager - Transformation role for Medi-Span will define and manage aspects of the Medi-Span product roadmap involving Transformation projects that enhance operational efficiency, support effective product lifecycle management, and connect the pre and post-sales Customer Journey. This role requires a unique blend of product management skills including technical and business aptitude, strong execution skills, strategic understanding, and cross-functional collaboration.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES

+ Opportunity Analysis: Use Lean product discovery practices to recommend and justify project ideas that support the product line Transformation strategy based on benefits vs. costs and feasibility analysis.

+ Stakeholder Management: Inspire, inform, and engage key stakeholders including executive leadership to gain and maintain support on the product line’s Transformation initiatives. These include: Scaling Operations (platform consolidation, portfolio consolidation, and workflow automation via AI and other approaches) and Connecting the Customer Journey (improvements to the pre and post-sale customer experience).

+ Project Accountability: Define and lead Transformation projects with minimal guidance from concept to business case approval to development to go-to-market (GTM) execution, and to post-launch monitoring.

+ Cross-Functional Collaboration: Work closely with Engineering, Clinical Content, Product Management, Systems Implementation, Customer Support, Customer Success, and Marketing to identify and deliver product line changes to support the Transformation vision.

Other Duties

+ Become an expert at the Customer Journey across market segments and customer workflows, particularly those relevant to Transformation initiatives.

+ Contribute to the ongoing product strategy process.

+ Identify and roll out process improvement initiatives.

+ Other duties as assigned by supervisor.

Education :

+ Bachelor’s degree in business, computer science, or healthcare or equivalent field preferred

Experience :

+ Minimum 3 years’ experience with hands-on B2B SaaS product management taking ideas from concept through go-to-market launches.

+ Minimum 1 year experience with healthcare technology products.

+ Proven track record of managing product line projects with project management and product management skills including risk mitigation, regulatory awareness, customer-to-engineering requirements translation, stakeholder engagement, holistic go-to-market planning, and success criteria identification and monitoring.

+ Experience with healthcare embedded data and embedded data workflows is a plus.

+ Experience using tools such as Jira, Confluence, and Aha! is a plus.

JOB QUALIFICATIONS

Other Knowledge, Skills, Abilities or Certifications:

+ Excellent time management and organizational skills to manage multiple complex projects simultaneously.

+ Strong analytical and critical thinking abilities to solve complex challenges with multiple sources of information.

+ Ability to understand problems at a high-level and feel comfortable diving into the details to resolve ambiguity.

+ Superior communication and interpersonal skills.

+ Strong listening skills, asking questions and giving feedback.

+ Ability lead across global, cross-functional teams.

+ Competency in Microsoft applications including Word, Excel, PowerPoint, Teams, and Outlook.

+ Confidence to speak up and take action with a sense of ownership.

+ Certification in Product Management (e.g., Pragmatic Institute) preferred.

TRAVEL REQUIREMENTS :

+ Maximum 10% Travel – typically up to two US travel activities per quarter (2-3 days each) for customer engagement and team activities.

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $112,000-$156,650

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.