Change Manager (Local)

at Insight Global in Des Plaines, Illinois, United States

Job Description

Job Description

The Change Analyst/Manager is responsible for driving service-excellence across all of Reyes Holdings businesses, reducing meantime-to-repair, and leveraging best practices and change/problem management tools. The ideal candidate should have a passion for working with various groups and technologies and is technically creative in leveraging the boundaries of existing assets and personnel.

Responsibilities:

Schedules and hosts change management meetings; weekly technical review, Change Advisory Board (CAB), and monthly global maintenance windows.

Manages change requests on a day-to-day basis.

Reviews, processes, tracks, documents, and coordinates change requests submitted for production changes to minimize the impact or downtime to production environments.

Develop and maintain change management policies, procedures, processes, and documentation related to change management tools.

Creates metrics and reporting for measuring change request success and compliancy.

Creates development opportunities for employees to ensure that change management policies and processes are being adhered too.

Evaluates and recommends methods and tools for streamlining and improving the change management process.

Participates in change management related projects.

Must be able to lead weekend global maintenance windows twice a month. Regular work schedule will be adjusted for this.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

5-7+ years experience as an Change Manager or Change Analyst

Experience evaluating and recommending methods and tools for streamlining and improving the change management process.

Experience managing change requests on a day to day basis

Experience developing and maintaining change management policies, procedures, processes, and documentation related to change management tools.

Ability to create metrics and reporting for measuring change request success and compliancy

Experience scheduling and hosting change management meetings; weekly technical reviews, Change Advisory Board (CAB), and monthly global maintenance windows.

Level 2-3 operations experience

Experience supporting a global company or large enterprise environment

Strong understanding of network and server technologies null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.