at Public Partnerships LLC in Springfield, Illinois, United States
Job Description
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com (http://www.publicpartnerships.com/) ).
Duties & Responsibilities:
- Serves as primary or back-up contact for client engagements.
- Maintains client relationships.
- Ensures timely and accurate fulfillment of contractual obligations.
- Assists in monitoring and execution of program performance objectives.
- Serves as point person for significant assignments as tasked by senior staff.
- Functions as subject matter expert.
- Coordinates project requirements and client expectations among functional groups and with client.
- Communicates effectively and efficiently with all levels of client administration.
- Creates internal project work plans.
- Interacts with various levels of management and with clients.
- Coordinate steams to prepare written status reports and materials for clients.
- Facilitates regularly scheduled client meetings.
- Presents written/verbal status reports to clients.
- Coordinates internal functional meetings to meet contract requirements.
- Ensures critical client documents are reviewed and revised as needed.
- Leads sales presentations and system demonstrations.
- Serves as an internal consultant to other projects or departments.
- Assists senior staff with new business opportunities and support seminar/conference presentations.
- Develops proficiency in PPL’s product offerings in all other departments.
- Develops long-standing relationships with key client staff.
- Identifies and report opportunities for upselling to current clients.
- Conducts policy
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