at Cayuse Holdings in Springfield, Illinois, United States
Job Description
Overview
About the Company:
Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes .
Primary Focus
The SME Software Developer, Systems Software will Work closely with IT and Business teams to develop and enhance ServiceNow capabilities. All duties and responsibilities performed in accordance with the Core Values of Cayuse.
Responsibilities
Job Responsibilities
+ Work closely with IT and Business teams to develop and enhance ServiceNow capabilities.
+ Work independently on tactical enterprise projects, but also collaborate with peers to develop real time solutions.
+ Work as ServiceNow Business Analyst in estimating, implementing and enhancing ServiceNow platform and modules per business requirements.
+ Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting Administration of ServiceNow platform.
+ Ability to write clear, concise and accurate technical documentation, like requirements, system architecture design, use case diagrams.
+ Utilize strong communication skills (verbal, written, quick thinking, collaborative, open-mindedness, motivational, and team building) and ability to collaborate effectively across the team and the organization.
+ Other duties as assigned.
Qualifications
Minimum Job Skills and Qualifications
Minimum Qualifications:
+ 3+ yrs experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite.
+ 4+ yrs experience with hands-on implementation and support experience with ServiceNow ITSM application suite
+ 4+ yrs working with IT and Business teams to develop and enhance ServiceNow capabilities
+ ITIL Foundations Certification
+ ServiceNow System Administrator Certification
+ Hands-on implementation and support experience with ServiceNow ITSM application suite.
+ Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including:
+ CMDB
+ Incident
+ Problem
+ Change
+ Service Catalog
+ Service Portal
+ Workflows
+ Knowledge
+ Roles/permissions
+ Secret Clearance is required.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
+ Self-starter with the ability to learn new tasks and skills.
+ Strong organization and communications skills.
+ Ability to multitask and have practical time management skills.
+ Team Player
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
Reports to : Program Manager
Working Conditions
+ Professional remote office environment
+ Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Polished office protocols, high-tempo communication streams and working conditions.
+ Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
+ Must be able to attend and conduct in person and virtual meetings as needed.
+ May be asked to travel for business or professional development purposes.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.
Pay Range
USD $103.91 – USD $113.91 /Hr.
Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1535/sme—software-developer%2c-systems-software/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743)
Location US-
ID 102377
Category Information Technology
Position Type Full-Time Hourly Non Exempt
Remote No
Clearance Required Secret
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