at Lowe's in Lake In The Hills, Illinois, United States
Job Description
Essential Functions:
NOTE: Minors in this role may not be responsible for some of the activities listed below
Assisted Self Check Out
- Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
- Approaches and interacts with customers to proactively recommend products and services appropriately
- Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
- Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- Thanks, the customer for their business and invites them back to shop at Lowe’s
Customer Service
- Actively seeks out and greets customers to identify and understand their needs at check out
- Sincerely thanks every customer for their business and invites them back to Lowe’s
- Builds and maintains knowledge of the company’s products and services
- Proactively recommends appropriate products, credit programs, and protection plans related to Lowe’s products during check out
- Uses a cash register, assisted self-checkout registers, or mobile checkout unit to process sales transactions, returns, and refunds according to company guidelines
- Removes security tags, verifies product information, and bags merchandise for customers
- Responds to EAS alerts
- Answers incoming phone calls and directs calls or takes messages as needed
- Calls for assistance to open additional registers to accommodate high customer volume
In-stock
- Ensures merchandise is accurately scanned
- Prepares register area throughout the day; by confirming functionality of registers and scanners and stocking register supplies
- Fills and faces coolers, shelves, and merchandising areas around the front end
- Inspects returned merchandise for damages and place returned merchandise in the appropriate areas
- Assists with Pick Up In Store customer experience by picking and staging merchandise
- Enters and submits customer orders accurately, prints order tickets, verifies receipts, places online orders, and signs off on loading tickets
Clean and Safe Stores
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Complies with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and sec
To view full details and how to apply, please login or create a Job Seeker account