Supervisor, Processing and Integration - Remote US

at Public Partnerships LLC in Springfield, Illinois, United States

Job Description

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com (http://www.publicpartnerships.com/) ).

Duties & Responsibilities:

- Plans, organizes, and directs the activities of assigned staff, delegating processing workflows across processing and integration operations.

- Analysis and execution on metrics and other data sets to ensure compliance with contractual and regulatory requirements.

- Ensures processing and integration metric targets by program are met, including execution of performance improvement opportunities, as necessary.

- Delivers coaching, support, and training to staff on a regular and ongoing basis.

- Facilitates team and departmental meetings, leading consistent and clear messaging in support of a cohesive and high-performing team.

- Provides subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management for assigned staff.

- Participates in and supports change management initiatives and requests impacting processing and integration operations for all programs.

- Develops and maintains standard operating procedures and other resource tools designed to facilitate successful delivery of processing and integration outcomes.

- Maintains and supports quality assurance and improvement initiatives, including internal audits and other quality control activities.

- Responds to processing and escalations complaints and grievances.

- Supervises and mentors assigned staff.

Required Skills:

- Strong communication skills.

- Excel at meeting required deadlines; mentoring and managing others to effectively prioritize their work.

- Ability to recognize, maintain, and provide oversight with respect to confidentiality in the work setting.

- Efficient with Microsoft Office suite.

- Excellence in managing positive working relationships with federal, state and county agencies and other community stakeholders.

- Ability to work independently, with minimal direct supervision.

- Strong supervisory skills.

Qualifications:

Education:

Related four-year degree (BA or BSW) and/or five (5) years related experience required.

Experience:

Minimum of three (3) years’ experience in providing leadership and supervision over operational projects and initiatives in a related field. Related four-year degree (BA or BSW) and/or five (5) years related experience required.

Working Conditions:

Remote setting

Possibility of travel up to 10%

Supervisory Responsibility (If applicable):

+ Responsible for remote supervision of up to twelve processing and integration team staff members.

+ Responsible for annual assessments, goals, and professional development of staff.

+ Responsible for leading team members obtaining specific OKRs and initiatives.

+ Indirect supervision of teams and resources as part of overarching deliverables.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.