at CommVault Systems, Inc. in Itasca, Illinois, United States
Job Description
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
JOB DESCRIPTION:
Key Responsibilities
Collaborate with Application Architects, Developers and System Engineers to capture functional and non-functional requirements.
Continuously improve and increase the capabilities, scalability of our SaaS platform.
Generate proper designs, diagrams and documentation and present to stakeholders.
Using Agile methods [Scrum/Kanban] to organize project deliverables, to track and report progress.
Support operations, meeting reliability and capacity requirements.
Participate in rotating on-call duties and work across different time zone with a multi-national team.
Develop tooling, policies, processes to drive and improve customer experience, engineering productivity.
Implement & enforce compliance, SOC2, ISO guidelines, security frameworks and practices.
Handle Escalations, Scrum master, Change, Problem, Incident Management.
Essential Skills & Experience
Nice to have certifications in Azure or AWS cloud platform.
Overall 8+ years of IT experience.
Strong experience and proven knowledge of Commvault Products and Technologies.
Experience in providing Technical Support for Commvault Products.
Strong knowledge in windows serve administration
Strong experience in Backup, DR technology.
Good experience with Linux and open sourcesoftware/technologies.
Must have worked with product-based companies and experience in Supporting Engineering Org for Tactical & Strategic operations/tasks
Exposure to ITIL framework, Agile/Scrum methodologies.
Participate in On-call support and Willingness to support during weekends.
Strong written and verbal communication skills.
Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:
$68,000 - $195,500
We're proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
Commvault is committed to a diverse and harmonious workforce. We are an equal opportunity employer and do not discriminate in our hiring and employment practices on the basis of any categories protected under applicable federal, state or local laws. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
